Service Manager – Front-End Leadership

Sprouts Farmers Market; Baton Rouge (LA); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Sick time plan

Vacation accrual

15% family discount

Flexible schedules

Employee Assistance Program (EAP)

401(K) Retirement savings plan with a

Job summary

Sprouts Farmers Market is seeking a Service Manager in Baton Rouge to lead front-end operations and drive overall customer satisfaction. You will inspire a team, recruit and develop hourly staff, and ensure store goals related to sales, labor, margins, and shrink are met in a fast-paced environment.

Responsibilities include scheduling, training, and maintaining compliance with safety and company policies while delivering outstanding service and maintaining organized, clean departments and

Qualifications

• Be at least 21 years of age.
• High school diploma or equivalent; degree in business management, marketing, retailing, communications, advertising, or related field preferred.
• Experience leading building operations with integrity, including profit and loss, safety, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising.
• Professional communication skills, both written and verbal, along with attention to detail, analytical, and solution-focused decisiveness.
• Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software.
• Be flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays.
• Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is required occasionally.
• Pushing and pulling racks and U-boats of merchandise; push/pull force ranges from 80 to 100 pounds.
• Stand on hard surfaces, walk up to 2 miles, reach heights, and transfer items horizontally.
• Wear PPE as required by task.

Responsibilities

• Shape the store culture by modeling leadership behaviors aligned to Sprouts values.
• Drive customer satisfaction by ensuring team members provide superior service throughout the store.
• Lead front-end operations and oversee staffing, scheduling, training, and development of hourly team members.
• Coordinate hiring events and build candidate pipelines in partnership with Region Talent Advisor Specialist.
• Ensure compliance with policies, safety, labeling, health, and weights and measures standards.
• Communicate promotions to cashier teams and ensure proper execution and customer satisfaction.
• Maintain displays, pricing accuracy, and orderly merchandising; address emergencies and issues promptly.

Skills

Leadership

Customer service

Communication skills

Microsoft Office

Time management

Problem solving

Education

High school diploma or equivalent

Business/Marketing/Retail management degree

Tools

Bookkeeping software

HR software

Time and attendance systems

Job description

Sprouts Farmers Market is seeking a Service Manager in Baton Rouge to lead front-end operations and drive overall customer satisfaction. You will inspire a team, recruit and develop hourly staff, and ensure store goals related to sales, labor, margins, and shrink are met in a fast-paced environment.

Responsibilities include scheduling, training, and maintaining compliance with safety and company policies while delivering outstanding service and maintaining organized, clean departments and