Service Leader — Front-End Ops & Store Growth

Sprouts Farmers Market; York (York County); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Sick time plan

Vacation accrual

Career growth opportunities

Employee discount 15%

Flexible schedules

Employee Assistance Program (EAP)

401(k) with company match

Company paid life insurance

Recognition events

Job summary

Sprouts Farmers Market is seeking a Service Manager to inspire a team and drive exceptional customer service in a fast-paced store environment. You will lead front-end operations, schedule and train staff, and help achieve sales, labor, margins and shrink targets.

Responsibilities include recruiting, coaching, maintaining store standards, and ensuring compliance with safety and policies while fostering a positive work culture.

Qualifications

• Proven leadership in a retail or service environment.
• Strong customer service orientation and problem-solving skills.
• Excellent communication and people-management abilities.
• Ability to plan schedules, recruit, and develop team members.

Responsibilities

• Lead front-end operations and store-wide customer service initiatives.
• Schedule and train hourly team members; manage performance and discipline.
• Oversee front-end records, cash handling, and compliance with company policies.
• Recruit, interview, and build candidate pipelines with regional support.
• Coordinate events and promotions and ensure store goals are met.

Skills

Leadership

Customer service

Communication

Team management

Training & coaching

Education

High school diploma or equivalent

Business/retail management preferred

Tools

MS Office

POS systems

Job description

Sprouts Farmers Market is seeking a Service Manager to inspire a team and drive exceptional customer service in a fast-paced store environment. You will lead front-end operations, schedule and train staff, and help achieve sales, labor, margins and shrink targets.

Responsibilities include recruiting, coaching, maintaining store standards, and ensuring compliance with safety and policies while fostering a positive work culture.