Service Manager: Lead Front-End & Customer Experience

Sprouts Healthy Communities Foundation; York (York County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

15% employee discount

Flexible schedules

401(K) company match

DailyPay next-day access

Job summary

Sprouts Farmers Market is seeking a Service Manager to oversee front-end operations, drive store sales, and lead a team toward outstanding customer service in a fast-paced environment.

You will schedule, train, and develop hourly staff while partnering with store leadership to meet labor, margin, and shrink targets. This role requires strong communication and a commitment to Sprouts values and safe, compliant store operations.

Qualifications

• Be at least 21 years of age.
• Have a high school diploma or equivalent, a degree in business management, marketing, retailing, communications, advertising, or related field preferred.
• Demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising.
• Professional communication skills, both written and verbal, along with attention to detail, analytical, and solution-focused decisiveness.
• Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software.
• Be flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays.
• Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is required occasionally.
• Pushing and pulling racks and U-boats of merchandise is common throughout a typical day. Push and pull force required ranges from 80 pounds to 100 pounds.
• Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, and transfer items horizontally.
• Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes, long pants, and gloves.
• Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, and pallet jacks.

Responsibilities

• Positively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values.
• Consistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store.
• Demonstrate product knowledge when assisting customers when working with team members.
• Listen to and resolve customer complaints in compliance with company standards.
• Champion the activity and results surrounding the customer service surveys and portal.
• Organize in store hiring events, interviews and build candidate pipeline in partnership with Region Talent Advisor Specialist.
• Responsible for hourly team member staffing, scheduling, training, and developing team members as well as managing discipline and performance appraisals for areas of responsibility.
• Lead front end operations, ensure department records, and cash handling/accounting comply with legal and company policies and procedures.
• Facilitate career development conversations in the store and support movement across the organization in stores, store support and distribution centers.
• Communicating sales promotion information to cashier team ensure proper execution and customer satisfaction.
• Provide and receive constructive feedback and direction for effective communication and collaboration with others.
• Execute company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights and measures standards.

Job description

Sprouts Farmers Market is seeking a Service Manager to oversee front-end operations, drive store sales, and lead a team toward outstanding customer service in a fast-paced environment.

You will schedule, train, and develop hourly staff while partnering with store leadership to meet labor, margin, and shrink targets. This role requires strong communication and a commitment to Sprouts values and safe, compliant store operations.