Store Service Leader: Customer Experience & Front-End Ops

Sprouts Farmers Market; Pearland (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

401(K) Retirement savings plan

Flexible schedules

Employee discounts

DailyPay

Job summary

Sprouts Farmers Market seeks a Service Manager to lead front-end operations, inspire a high-performing team, and oversee store performance in the absence of the Store Manager. The role drives sales, staffing, training, and customer advocacy in a fast-paced environment.

Responsibilities include scheduling, coaching, hiring events, and ensuring compliance with safety and company policies, with a focus on staff engagement and achieving store goals related to labor, margins, and shrink.

Qualifications

• Proven leadership to drive customer satisfaction and store goals.
• Strong communication and interpersonal skills for team management.
• Experience in scheduling, training, and developing team members.
• Ability to recruit, engage, and retain store staff.
• Knowledge of front-end operations and cash handling policies.

Responsibilities

• Lead front-end operations and customer service excellence.
• Prepare schedules and train team members to meet store goals.
• Drive sales, labor control, and shrink reduction initiatives.
• Oversee hiring events and build candidate pipelines with regional support.
• Manage performance appraisals, discipline, and staff development.
• Communicate standards and product knowledge across teams.
• Ensure compliance with safety, health, and company policies.

Skills

Leadership

Customer service

Team recruitment

Training & development

Scheduling

Front-end operations

Communication

Education

High school diploma or equivalent

Business management/related degree preferred

Job description

Sprouts Farmers Market seeks a Service Manager to lead front-end operations, inspire a high-performing team, and oversee store performance in the absence of the Store Manager. The role drives sales, staffing, training, and customer advocacy in a fast-paced environment.

Responsibilities include scheduling, coaching, hiring events, and ensuring compliance with safety and company policies, with a focus on staff engagement and achieving store goals related to labor, margins, and shrink.