Service Manager - Foley

Empower Rental Group; Foley (AL); Presencial; USD 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision plans

401(k) with company match

Health Savings Account (HSA)

Employer-paid basic life insurance

Voluntary life, accident, and Long‑/LT

Employer-paid STD Disability benefit

EAP

Paid Parental leave

Paid time off and paid holidays

Employee Referral program

Employee Sharing Program

Retirement

Descripción de la vacante

Empower Rental Group is seeking a Service Manager at the Foley, Alabama branch. The role directs the Yard, Shop, and Machine Technicians, organizing field service runs and repair schedules.

You will perform cost/benefit analyses on major repairs, track parts, and manage shop traffic while assisting the rental counter and Operations Manager. Applicants should lead with excellent customer service, have supervisory experience, and be able to perform major repairs on heavy equipment, diagnosing

Formación

• Excellent Customer Service Skills for internal and external customers.
• Valid Driver's license with clean driving record may be required.
• Achieves quality standards.
• Minimum 1 year of supervisory experience in managing a team.
• Perform major repairs on heavy equipment.
• Diagnose and troubleshoot fuel, electrical, and hydraulic systems.
• Must have own basic tools.
• Proficient in MS Outlook and Excel.

Responsabilidades

• Direct and coordinate a team of field service technicians to inspect, repair, and maintain equipment per manufacturer specifications.
• Handle internal and external client inquiries via phone, email, or text and assist with service needs.
• Manage fleet availability to meet organizational goals.
• Create and manage an efficient shop workflow.
• Maintain a safe, organized, and clean shop environment.
• Communicate complete job information to field service personnel.

Conocimientos

Customer service

Driver's license

Quality standards

Supervisory experience

Heavy equipment repair

Diagnostics

Tools

MS Outlook

Excel

Herramientas

MS Outlook

Excel

Descripción del empleo

Empower Rental Group is hiring a Service Manager in the Foley, Alabama branch!

Empower Rental Group is a 36-location equipment rental company operating across the Southeast with over $300 million in OEC. Since launching in 2021, we have grown rapidly and continue to take market share. We are not maintaining — we are expanding.

Benefits Of Joining The ERG Team

• Medical, Dental, and Vision plans
• 401(k) with company match
• Health Savings Account (HSA)
• Employer-paid basic life insurance benefit with a "buy-up" option
• Voluntary life, accident, and Long-Term Disability options
• Employer-paid STD Disability benefit
• Employee Assistance Program (EAP)
• Paid Parental leave
• Paid time off and paid holidays
• Employee Referral program
• Employee Sharing Program
• Retirement

Summary

The Service Manager directs the Yard Technician, Shop Technician, and Machine Technician at various levels of maintenance, repair, and rental preparation. This role organizes field service runs and repair schedules. Performs cost/benefit analysis on major repairs, orders and tracks parts, and manages shop traffic. Execute additional responsibilities as needed. The Service Manager may supplement technicians as needed. Assist the rental counter and the Operations Manager.

Responsibilities Include, But Are Not Limited To

• Manage a team of field service technicians, providing proper direction & complete instruction to ensure all offsite equipment is inspected, repaired, documented, and maintained to the manufacturer’s specifications.
• Accept internal & external client phone calls, emails & texts and effectively assist these clients with their equipment service needs.
• Manage the level of not available and/or down fleet to meet organization goals.
• Creates and manages an effective workflow in the shop.
• Creates and maintains a shop environment that is safe, organized, and clean.
• Effectively communicates complete customer, unit & job information to field service personnel.
• Assists service technicians with the needed information, including but not limited to schematics, inspection forms, work orders, and service bulletins.
• Maintain constant communication with active customers to resolve service issues, assist with questions, and increase customer satisfaction.
• Maintain parts inventory for the location and all service vehicles for the location.
• Quote service repairs for internal & external customers in tandem with our service sales representative.
• Open and close job work orders for internal & external customers.
• Invoice completed quotes/work orders within 72 hours of the completed job by the field service tech.
• Assist in maintaining needed service reports.
• Maintain a safe work environment.
• Performs job functions safely at all times.
• Participates in all safety meetings.
• Communicates all concerns or violations to the appropriate manager(s) immediately.
• Uses the proper Personal Protective Equipment when performing work duties. An employee wears the proper shoes, glasses, gloves, ear protection, etc. Employee is properly attired to perform their job safely (no loose-fitting clothes, unsafe jewelry, etc.)
• Abides by all local, state, and Federal laws; reads, understands, and agrees to follow the policies outlined in the Company Safety Manual and Company Handbook.
• Demonstrates behaviors aligned with Company’s Core Values at all times.
• Continuous Improvement
• Performs other related duties as assigned.

Job Requirements

• Excellent Customer Service Skills – for both internal and external customers.
• Valid Driver's license with a clean driving record and the ability to drive Company vehicles per insurance requirements may be required on a case-by-case basis.
• Achieves quality standards.
• A minimum of 1 year of supervisory experience in managing a team is required.
• Perform major repairs on heavy equipment.
• Diagnose and troubleshoot fuel systems, electrical, and hydraulic systems.
• Must have own basic tools.
• Proficient in computer skills with MS Outlook and Excel.

Empower Rental Group is an Equal Opportunity Employer