Field Service Tech (Level 4) - Tuscaloosa

Empower Rental Group; Tuscaloosa (AL); Presencial; USD 65 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly Pay

Boot Reimbursement Program

401(k) with Company match

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

Employer-paid basic life insurance (bu

Voluntary life, AD&D, and Long‑The

Employee Assistance Program (EAP)

Employer-paid STD benefit

Paid Parental leave

Paid time off and Holiday Pay

Employee Referral program

Employee Sharing Program

Resumo da oferta

Empower Rental Group is seeking a Field Service Technician focused on heavy equipment in Tuscaloosa, AL. You will operate with autonomy, managing your schedule from a fully equipped service truck to maximize uptime and deliver exceptional service.

You will diagnose and repair diverse heavy equipment, communicate clearly with customers on-site, and mentor others while supporting in-house teams on complex repairs. This role requires strong field readiness and customer-focused service.

Qualificações

• 5+ years of hands-on experience diagnosing and repairing heavy construction and/or aerial lift equipment.
• Valid Driver’s License – may be required on a case-by-case basis depending on branch needs.
• Excellent customer service skills for internal and external customers.
• Self-starter who can work with minimal supervision and manage time in a dynamic field environment.
• Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems.
• Proficient with modern diagnostics tools and comfortable using mobile tech for work orders and documentation.
• Must have your own comprehensive mechanical tools.

Responsabilidades

• Travel to customer job sites to perform urgent service calls, diagnostics, and repairs on our diverse fleet of heavy equipment.
• Diagnose complex issues with powertrain, hydraulic, and electrical systems using diagnostic tools and traditional methods.
• Complete complex repairs to the fleet and company vehicles.
• Maintain and stock your service truck to be prepared for any challenge.
• Perform scheduled preventive maintenance and inspections at customer locations to prevent issues.
• Use a company laptop/tablet to manage work orders, lookup parts, and document repairs promptly.
• Communicate with customers on-site, provide updates, explain repairs, and train proper equipment use.

Descrição da oferta de emprego

Job Details: Job Location: Tuscaloosa, AL - Tuscaloosa, AL, Salary Range: Undisclosed, Empower Rental Group is hiring a Field Service Technician - Heavy Equipment in Tuscaloosa, AL!

Company Benefits of joining the ERG Team:

• Weekly Pay
• Boot Reimbursement Program
• 401(k) with Company match
• Boot Reimbursement Program
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Employer-paid basic life insurance with a "buy-up" option
• Voluntary life, Accidental (AD&D), and Long-Term disability benefits options
• Employee Assistance Program (EAP)
• Employer-paid STD benefit
• Paid Parental leave
• Paid time off and Holiday Pay
• Employee Referral program
• Employee Sharing Program

What You'll Do:

As a Field Service Technician, you will operate with a high degree of autonomy, managing your schedule and making critical decisions in the field. If you’re ready to own your work and join a company that’s shaking up the industry, we want to talk to you! You will be a vital link to our customers, ensuring their equipment runs flawlessly. You will work independently from a fully equipped service truck to maximize equipment uptime and deliver exceptional service.

Key Responsibilities:

• Be the Expert in the Field: Travel to customer job sites to perform urgent service calls, complex diagnostics, and emergency repairs on our diverse fleet of heavy equipment.
  • Diagnose complex issues with heavy equipment powertrain, hydraulic, and electrical systems using a computer analyzer and traditional troubleshooting methods.
  • Complete complex repairs to the fleet.
  • Complete repairs on company vehicles.
• Manage Your Mobile Workstation: Take pride in maintaining and stocking your company-provided service truck to ensure you are prepared for any challenge.
• Drive Fleet Reliability: Execute scheduled preventative maintenance (PMs) and routine inspections at customer locations to prevent issues before they start.
  • Complete preventative maintenance such as changing filters, checking fluids, and filling tires.
  • Complete inspections.
• Leverage Technology: Utilize a company-provided laptop or tablet to accurately manage work orders, look up parts, and document all repairs and services in a timely manner.
• Act as a Trusted Partner: Professionally communicate with customers on-site, provide updates, explain repairs, and train them on the proper use of equipment to ensure their success.
  • Assist customers with loading and unloading fleet orders.
  • Assist customers with questions/customer service as applicable.
• Support the Shop: When not in the field, you will assist the in-house team with more complex repairs and help mentor other technicians.
  • May perform repairs on the small fleet.
  • Complete standard repairs to the fleet.
  • Assists other mechanics with tasks such as lifting or moving heavy objects.
  • Completes any type of work with supervision.
  • Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
  • Maintains a safe work environment and is committed to adhering to all company and customer-site safety policies.
  • Demonstrates behaviors aligned with the Company’s Core Values at all times.
  • Performs other related duties as assigned.

Job Requirements:

• Over 5 years of hands-on experience diagnosing and repairing heavy construction and/or aerial lift equipment. Experience with major brands is a plus.
• A Valid Driver’s License and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case-by-case basis, depending on branch needs.
• Excellent Customer Service Skills – for both internal and external customers.
• Self-starter who can work effectively with minimal supervision and manage your time and priorities in a dynamic field environment.
• Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems.
• Must be proficient with modern diagnostics tools and comfortable using mobile technology for work orders and documentation.
• Completes rental equipment preparation by the delivery date.
• Maintains a ready line.
• Achieves quality standards.
• A must‑have your own set of comprehensive mechanical tools is required.

Empower Rental Group is an Equal Opportunity Employer