Field Service Tech (Level 4) - Birmingham

Empower Rental Group; Birmingham (AL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Weekly Pay

Boot Reimbursement Program

401(k) with Company match

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Employer-paid life insurance

Voluntary life, Accident, LTD

EAP

STD benefit

Paid Parental leave

Paid time off and Holiday Pay

Employee Referral program

Employee Sharing Program

Job summary

Empower Rental Group in Birmingham, AL is hiring a Field Service Technician for our heavy equipment fleet. You will operate with a high degree of autonomy, traveling to customer sites, diagnosing issues, and performing repairs to maximize equipment uptime.

You will work with a fully equipped service truck, manage work orders, and communicate clearly with customers to ensure successful service outcomes. A valid license and strong diagnostic ability are essential.

Qualifications

• 5+ years of hands-on experience diagnosing and repairing heavy construction and/or aerial lift equipment.
• Valid driver's license; ability to drive company vehicles if required.
• Excellent customer service skills and ability to work with minimal supervision.
• Proficient with modern diagnostics tools and mobile work orders/documentation.
• Own comprehensive set of mechanical tools required.

Responsibilities

• Travel to customer job sites to perform urgent service calls, complex diagnostics, and emergency repairs on a diverse fleet of heavy equipment.
• Diagnose complex issues with powertrain, hydraulic, and electrical systems.
• Complete repairs to the fleet and to company vehicles.
• Maintain and stock the service truck to be prepared for any challenge.
• Execute scheduled preventive maintenance and inspections at customer locations.
• Utilize company laptop/tablet to manage work orders, look up parts, and document repairs.
• Communicate with customers on-site, provide updates, and train them on equipment use.
• Assist in-field with loading/unloading fleet orders and customer questions.
• Support the shop with more complex repairs and mentor other technicians.

Skills

Heavy equipment diagnostics

Powertrain knowledge

Diesel engines

Customer service

Self-motivation

Tools

Diagnostic tools

Mobile technology

Job description

Job Details: Job Location: Birmingham AL - Birmingham, AL 35204, Empower Rental Group is hiring a Field Service Technician - Heavy Equipment in Birmingham, AL!

Take Command of Your Day as a Field Service Technician!

Are you an expert mechanic who thrives on independence and enjoys being the go‑to problem solver? Empower Rental Group is looking for a self‑motivated Field Service Technician for our Northport, AL location to represent our company on job sites. We are a family of local equipment rental providers across the southeastern US that began with 3 locations and have expanded to over 36 locations since 2021, with the goal of being the difference in the equipment rental industry by doing everything differently.

Company Benefits of Joining the ERG Team:

• Weekly Pay
• Boot Reimbursement Program
• 401(k) with Company match
• Boot Reimbursement Program
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Employer-paid basic life insurance with a "buy-up" option
• Voluntary life, Accident, and Long-Term disability benefits options
• Employee Assistance Program (EAP)
• Employer-paid STD benefit
• Paid Parental leave
• Paid time off and Holiday Pay
• Employee Referral program
• Employee Sharing Program

What You'll Do:

As a Field Service Technician, you will operate with a high degree of autonomy, managing your schedule and making critical decisions in the field. If you’re ready to own your work and join a company that’s shaking up the industry, we want to talk to you!. You will be a vital link to our customers, ensuring their equipment runs flawlessly. You will work independently from a fully equipped service truck to maximize equipment uptime and deliver exceptional service.

Key Responsibilities:

• Be the Expert in the Field: Travel to customer job sites to perform urgent service calls, complex diagnostics, and emergency repairs on our diverse fleet of heavy equipment.
  • Diagnose complex issues with heavy equipment powertrain, hydraulic, and electrical systems using a computer analyzer and traditional troubleshooting methods.
  • Complete complex repairs to the fleet.
  • Completes repairs on company vehicles.
• Manage Your Mobile Workstation: Take pride in maintaining and stocking your company-provided service truck to ensure you are prepared for any challenge.
• Drive Fleet Reliability: Execute scheduled preventative maintenance (PMs) and routine inspections at customer locations to prevent issues before they start.
  • Complete preventative maintenance such as changing filters, checking fluids, and filling tires.
  • Complete inspections.
• Leverage Technology: Utilize a company-provided laptop or tablet to accurately manage work orders, look up parts, and document all repairs and services in a timely manner.
• Act as a Trusted Partner: Professionally communicate with customers on‑site, provide updates, explain repairs, and train them on the proper use of equipment to ensure their success.
  • Assist customers with loading and unloading fleet orders.
  • Assist customers with questions/customer service as applicable.
• Support the Shop: When not in the field, you will assist the in‑house team with more complex repairs and help mentor other technicians.
  • May perform repairs on the small fleet.
  • Complete standard repairs to the fleet.
  • Assists other mechanics with tasks such as lifting or moving heavy objects.
  • Completes any type of work with supervision.
  • Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
  • Maintains a safe work environment and is committed to adhering to all company and customer‑site safety policies.
  • Demonstrates behaviors aligned with the Company’s Core Values at all times.
  • Performs other related duties as assigned.

Job Requirements:

• Over 5 years of hands‑on experience diagnosing and repairing heavy construction and/or aerial lift equipment. Experience with major brands is a plus.
• A Valid Driver’s License and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case‑by‑case basis, depending on branch needs.
• Excellent Customer Service Skills – for both internal and external customers.
• Self‑starter who can work effectively with minimal supervision and manage your time and priorities in a dynamic field environment.
• Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems.
• Must be proficient with modern diagnostics tools and comfortable using mobile technology for work orders and documentation.
• Completes rental equipment preparation by the delivery date.
• Maintains a ready line.
• Achieves quality standards.
• A must‑have own set of comprehensive mechanical tools is required.

Empower Rental Group is an Equal Opportunity Employer Qualifications: