Field Service Tech (Level 4) - Birmingham

River City Equipment Rental & Sales Inc; Birmingham (AL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Weekly Pay

401(k) with Company match

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

Life Insurance (employer-paid)

Paid Parental Leave

Paid Time Off and Holiday Pay

Employee Referral program

Job summary

Empower Rental Group is seeking a Field Service Technician in Birmingham, AL to diagnose and repair heavy equipment on customer sites. You will operate with high autonomy, manage a fully equipped service truck, and deliver on-site service to maximize uptime. Strong diagnostic and communication skills are required to explain repairs and train customers.

The role emphasizes field work, safety, and collaboration with in-house teams while offering competitive pay and comprehensive benefits.

Qualifications

• Over 5 years of hands-on experience diagnosing and repairing heavy construction equipment or aerial lifts.

Responsibilities

• Travel to customer sites to perform urgent service calls and repairs on heavy equipment.
• Diagnose complex powertrain, hydraulic, and electrical issues using diagnostics tools.
• Maintain and stock the service truck and manage work orders on-site.
• Explain repairs to customers and train on proper equipment use.
• Support shop-based repairs and mentor junior technicians.
• Adhere to safety policies and company procedures.

Skills

Customer Service

Self-motivated

Troubleshooting

Heavy Equipment

Powertrain

Diagnostics

Electrical Systems

Tools

Diagnostics Tools

Laptop/Tablet

Job description

Empower Rental Group is hiring a Field Service Technician - Heavy Equipment in Birmingham, AL!Take Command of Your Day as a Field Service Technician!Are you an expert mechanic who thrives on independence and enjoys being the go-to problem solver? Empower Rental Group is looking for a self-motivated Field Service Technician for our Northport, AL location to represent our company on job sites. We are a family of local equipment rental providers across the Southeastern US that began with 3 locations and have expanded to over 36 locations since 2021, with the goal of being the difference in the equipment rental industry by doing everything differently.Company Benefits of Joining the ERG Team:Weekly PayBoot Reimbursement Program401(k) with Company matchBoot Reimbursement ProgramMedical InsuranceDental InsuranceVision InsuranceHealth Savings Account (HSA)Employer-paid basic life insurance with a \"buy-up\" optionVoluntary life, Accident, and Long-Term disability benefits optionsEmployee Assistance Program (EAP)Employer-paid STD benefitPaid Parental leavePaid time off and Holiday PayEmployee Referral programEmployee Sharing ProgramWhat You'll Do:As a Field Service Technician, you will operate with a high degree of autonomy, managing your schedule and making critical decisions in the field. If you’re ready to own your work and join a company that’s shaking up the industry, we want to talk to you!. You will be a vital link to our customers, ensuring their equipment runs flawlessly. You will work independently from a fully equipped service truck to maximize equipment uptime and deliver exceptional service.Key Responsibilities:Be the Expert in the Field: Travel to customer job sites to perform urgent service calls, complex diagnostics, and emergency repairs on our diverse fleet of heavy equipment.Diagnose complex issues with heavy equipment powertrain, hydraulic, and electrical systems using a computer analyzer and traditional troubleshooting methods.Complete complex repairs to the fleet.Completes repairs on company vehicles.Manage Your Mobile Workstation: Take pride in maintaining and stocking your company-provided service truck to ensure you are prepared for any challenge.Drive Fleet Reliability: Execute scheduled preventative maintenance (PMs) and routine inspections at customer locations to prevent issues before they start.Complete preventative maintenance such as changing filters, checking fluids, and filling tires.Complete inspections.Leverage Technology: Utilize a company-provided laptop or tablet to accurately manage work orders, look up parts, and document all repairs and services in a timely manner.Act as a Trusted Partner: Professionally communicate with customers on-site, provide updates, explain repairs, and train them on the proper use of equipment to ensure their success.Assist customers with loading and unloading fleet orders.Assist customers with questions/customer service as applicable.Support the Shop: When not in the field, you will assist the in-house team with more complex repairs and help mentor other technicians.May perform repairs on the small fleet.Complete standard repairs to the fleet.Assists other mechanics with tasks such as lifting or moving heavy objects.Completes any type of work with supervision.Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.Maintains a safe work environment and is committed to adhering to all company and customer-site safety policies.Demonstrates behaviors aligned with the Company’s Core Values at all times.Performs other related duties as assigned.Job Requirements:Over 5 years of hands-on experience diagnosing and repairing heavy construction and/or aerial lift equipment. Experience with major brands is a plus.A Valid Driver’s License and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case-by-case basis, depending on branch needs.Excellent Customer Service Skills – for both internal and external customers.Self-starter who can work effectively with minimal supervision and manage your time and priorities in a dynamic field environment.Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems.Must be proficient with modern diagnostics tools and comfortable using mobile technology for work orders and documentation.Completes rental equipment preparation by the delivery date.Maintains a ready line.Achieves quality standards.A must-have own set of comprehensive mechanical tools is required.Empower Rental Group is an Equal Opportunity Employer