Service Manager, Fire & Rescue Equipment

M&K Truck Centers; Harrisburg (Dauphin County); On-site; USD 70,000 - 90,000; Full time

Job summary

M&K Truck Centers is seeking a Service Manager in Harrisburg, PA to coordinate and oversee the daily activities of the Fire and Rescue Products Service Department. You will drive efficient daily operations, staff performance, and customer satisfaction while maintaining service records.

The ideal candidate has a BA in Business Management (or equivalent), at least five years of related experience, strong interpersonal skills, and experience in service with relevant dealerships or firefighting

Qualifications

• Bachelor’s Degree in Business Management preferred but not required.
• Five years of related experience and/or training required in the industry or a similar industry.
• Strong interpersonal skills are necessary.
• Experience in service with one or more of the following in service or repair is preferred: heavy duty dealership, automotive dealerships, fire apparatus, or fire tools & equipment.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Creates and uses specific plans and programs designed to meet sales revenues and net profit goals, as established in the yearly business plan.
• Works with the GM and Director of Service to accomplish assigned goals.
• Maintains service records and ensures customer satisfaction.
• Coordinates with other department heads and maintains relationships with customers to encourage repeat business.
• Facilitates and/or conducts technical training and sends employees to training as needed.

Education

Bachelor’s Degree in Business Management

Five years of related experience

Strong interpersonal skills

Experience in service with heavy duty dealership / automotive / fire apparatus

Job description

M&K Truck Centers is seeking a Service Manager in Harrisburg, PA to coordinate and oversee the daily activities of the Fire and Rescue Products Service Department. You will drive efficient daily operations, staff performance, and customer satisfaction while maintaining service records.

The ideal candidate has a BA in Business Management (or equivalent), at least five years of related experience, strong interpersonal skills, and experience in service with relevant dealerships or firefighting