Service Manager

Penn Power Group, LLC; Philadelphia (Philadelphia County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Job summary

Penn Power Group, LLC is seeking a Service Manager to oversee the service department’s operations, lead a team of diesel technicians, and ensure top‑quality repairs and maintenance for our commercial fleet customers. The ideal candidate has extensive diesel engine experience, proven leadership abilities, and a track record of developing high‑performing teams.

You will drive daily workflow, schedule work orders, maintain strong customer relationships, monitor safety and regulatory compliance, and

Qualifications

• 3+ years of experience in heavy‑duty diesel repair, with at least 2 years in a supervisory role.
• Strong knowledge of diesel engines, hydraulics, electrical systems and diagnostics.
• Proven leadership and ability to develop a high‑performing team.
• Excellent customer service and communication skills.
• Experience with service software and reporting tools is a plus.

Responsibilities

• Manage day-to-day operations of the service department, ensuring efficient workflow and timely repairs.
• Supervise and mentor a team of diesel technicians, providing guidance, training, and performance feedback.
• Schedule and prioritize work orders to meet customer expectations and minimize equipment downtime.
• Maintain strong customer relationships by communicating clearly about diagnostics, estimates, repairs, and timelines.
• Ensure compliance with safety standards, environmental regulations, and company policies.
• Monitor parts inventory and collaborate with parts to ensure timely procurement.
• Review KPIs and technician productivity to drive continuous improvement.
• Collaborate with sales and operations to support business goals.

Skills

Heavy-duty diesel repair

Team leadership

Customer service

Diagnostics equipment

Tools

Service software

Reporting tools

Job description

Description

At Penn Power Group, we don't just service trucks—we support the businesses that keep America moving. With over 50 years of experience and leading presence in our markets, we offer a distinctly comprehensive range of commercial fleet services and products, including mobile fleet maintenance and repair capabilities; the highest level of OEM- Certified services for Allison Transmissions and Carrier Transicold; deep expertise in diesel engine repair for market leaders like Detroit Diesel; and full trailer repair and maintenance capabilities through our team of highly trained technicians.

As the Service Manager you will oversee all aspects of the service department’s operations, including team leadership, workflow management, customer service, and ensuring the highest standards of repair and maintenance are met. The ideal candidate will have extensive experience with diesel engines, strong leadership skills, and a proven ability to manage and develop a high-performing team.

Requirements

What You’ll Do

• Manage day-to-day operations of the service department, ensuring efficient workflow and timely repairs.
• Supervise and mentor a team of diesel technicians, providing guidance, training, and performance feedback.
• Schedule and prioritize work orders to meet customer expectations and minimize equipment downtime.
• Maintain strong customer relationships by communicating clearly and effectively about diagnostics, estimates, repairs, and timelines.
• Ensure compliance with safety standards, environmental regulations, and company policies.
• Monitor parts inventory and work with the parts department to ensure timely procurement.
• Review and analyze service reports, KPIs, and technician productivity to drive continuous improvement.
• Collaborate with sales and operations teams to support business goals.

What you Bring:

• 3+ years of experience in heavy-duty diesel repair, with at least 2 years in a supervisory or management role.
• Strong knowledge of diesel engines, hydraulics, electrical systems, and diagnostic equipment.
• Proven leadership skills and ability to manage a team effectively.
• Excellent customer service and communication abilities.
• Experience with service software and reporting tools a plus

Why Join Us?

• Competitive salary based o
• Comprehensive benefits package (medical, dental, vision, 401(k))
• Paid Time off, holidays and company sponsored training
• A supportive culture where your contributions drive visible success
• Career growth opportunities

At Penn Power Group, we understand trucks, and we understand people.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Penn Power Group is a federal contractor and has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans. We make reasonable accommodation for individuals with disabilities to apply for employment. Contact [e-mail] [phone] ONLY if you wish to request an accommodation or if you wish to be included in our affirmative action program. Resumes sent to this address will not be accepted.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities