Service Manager – Field Operations & Tech Leader

Atterro; Pico Rivera (CA); On-site; USD 95,000 - 105,000; Full time

Job summary

Staffmark is seeking a Service Manager in Pico Rivera, CA to lead the service department, coordinate field activities, and ensure high-quality support for customers. The role emphasizes hands-on troubleshooting, budget oversight, and collaboration with engineering.

The ideal candidate has 5+ years in related service roles, strong leadership, and experience with electrical systems, PLC basics, and ISO 9001. Travel up to 20% is required. Direct-hire opportunity with competitive benefits.

Qualifications

• 5+ years of related service, field service, or industrial experience; Bachelor’s degree in Engineering preferred
• Strong leadership experience with the ability to train, mentor, and manage teams
• Strong electrical and technical knowledge, including: High and low voltage schematics, Industrial automation systems, PLC basics (Allen Bradley, Honeywell preferred), Drives, temperature controllers, and P&ID loops, Gas burner systems
• Hands-on field service and troubleshooting experience required
• Experience with tools and systems such as SolidWorks (or similar), Microsoft Office 365, and welding
• Strong analytical, problem-solving, and organizational skills
• Excellent communication skills with customers, vendors, and internal teams
• Ability to manage multiple priorities in a fast-paced environment
• Experience with ISO 9001 procedures preferred
• Ability to lift 30–40 lbs and perform physical tasks such as standing, climbing, and kneeling
• Ability to access all areas of a facility
• Willingness to travel up to 20%

Responsibilities

• Lead and manage service department operations, including staffing, scheduling, and performance oversight
• Develop, implement, and monitor service plans, preventative maintenance programs, and service procedures
• Coordinate and prioritize service requests, field service activities, and maintenance events
• Troubleshoot and resolve service issues, providing on-site and remote technical support to customers
• Build and maintain strong customer relationships, including onsite visits and support (travel up to 20%)
• Supervise field installations, repairs, and service projects to ensure quality and efficiency
• Prepare and analyze service reports, performance metrics, and operational trends
• Manage service budgets, contracts, and vendor relationships
• Support sales activities, including quoting, equipment testing, and identifying upgrade opportunities
• Oversee warranty processes, including parts shipments, returns, and vendor repairs
• Conduct testing (e.g., temperature uniformity) and ensure compliance with industry standards
• Collaborate with engineering to identify and implement product and process improvements
• Train staff, field engineers, and customers on equipment, systems, and best practices
• Promote and maintain quality standards, including ISO 9001 compliance

Skills

Leadership

Field service

Electrical knowledge

PLC basics

Automation systems

Gas burner systems

Welding

SolidWorks

Microsoft Office 365

Communication skills

Troubleshooting

Team management

ISO 9001

Travel up to 20%

Education

Bachelor’s degree in Engineering

Tools

SolidWorks

Microsoft Office 365

Job description

Staffmark is seeking a Service Manager in Pico Rivera, CA to lead the service department, coordinate field activities, and ensure high-quality support for customers. The role emphasizes hands-on troubleshooting, budget oversight, and collaboration with engineering.

The ideal candidate has 5+ years in related service roles, strong leadership, and experience with electrical systems, PLC basics, and ISO 9001. Travel up to 20% is required. Direct-hire opportunity with competitive benefits.