Field Service Manager - Automation & Team Leadership

Staffmark Group; Pico Rivera (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

Staffmark Group is hiring a Service Manager in Pico Rivera, CA. This direct-hire role oversees the service department, staffing, scheduling, and performance.

You will lead maintenance programs, coordinate field activities, and provide on-site and remote support with up to 20% travel. The ideal candidate has 5+ years in service or industrial roles, strong leadership, electrical knowledge, and experience with ISO 9001.

Qualifications

• 5+ years of related service, field service, or industrial experience; Bachelor's degree in Engineering preferred
• Strong leadership experience with the ability to train, mentor, and manage teams
• Strong electrical and technical knowledge, including high/low voltage schematics, industrial automation systems, PLC basics, drives, temperature controllers, P&ID loops, gas burner systems
• Hands-on field service and troubleshooting experience required
• Experience with SolidWorks, Microsoft Office 365, and welding
• Strong analytical, problem-solving, and organizational skills
• Excellent communication skills with customers, vendors, and internal teams
• Ability to manage multiple priorities in a fast-paced environment
• Experience with ISO 9001 procedures preferred
• Ability to lift 30-40 lbs and perform physical tasks; travel up to 20%

Responsibilities

• Lead and manage service department operations, including staffing, scheduling, and performance oversight
• Develop, implement, and monitor service plans, preventative maintenance programs, and service procedures
• Coordinate and prioritize service requests, field service activities, and maintenance events
• Troubleshoot and resolve service issues, providing on-site and remote technical support to customers
• Build and maintain strong customer relationships, including onsite visits and support (travel up to 20%)
• Supervise field installations, repairs, and service projects to ensure quality and efficiency
• Prepare and analyze service reports, performance metrics, and operational trends
• Manage service budgets, contracts, and vendor relationships
• Support sales activities, including quoting, equipment testing, and identifying upgrade opportunities
• Oversee warranty processes, including parts shipments, returns, and vendor repairs
• Conduct testing (e.g., temperature uniformity) and ensure compliance with industry standards
• Collaborate with engineering to identify and implement product and process improvements
• Train staff, field engineers, and customers on equipment, systems, and best practices
• Promote and maintain quality standards, including ISO 9001 compliance

Skills

Field service

Leadership

Electrical knowledge

Troubleshooting

Communication

Education

Bachelor's degree in Engineering

Tools

SolidWorks

Microsoft Office 365

Welding

Job description

Staffmark Group is hiring a Service Manager in Pico Rivera, CA. This direct-hire role oversees the service department, staffing, scheduling, and performance.

You will lead maintenance programs, coordinate field activities, and provide on-site and remote support with up to 20% travel. The ideal candidate has 5+ years in service or industrial roles, strong leadership, electrical knowledge, and experience with ISO 9001.