Service Manager

Staffmark Group; Pico Rivera (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

Staffmark Group is hiring a Service Manager in Pico Rivera, CA. This direct-hire role oversees the service department, staffing, scheduling, and performance.

You will lead maintenance programs, coordinate field activities, and provide on-site and remote support with up to 20% travel. The ideal candidate has 5+ years in service or industrial roles, strong leadership, electrical knowledge, and experience with ISO 9001.

Qualifications

• 5+ years of related service, field service, or industrial experience; Bachelor's degree in Engineering preferred
• Strong leadership experience with the ability to train, mentor, and manage teams
• Strong electrical and technical knowledge, including high/low voltage schematics, industrial automation systems, PLC basics, drives, temperature controllers, P&ID loops, gas burner systems
• Hands-on field service and troubleshooting experience required
• Experience with SolidWorks, Microsoft Office 365, and welding
• Strong analytical, problem-solving, and organizational skills
• Excellent communication skills with customers, vendors, and internal teams
• Ability to manage multiple priorities in a fast-paced environment
• Experience with ISO 9001 procedures preferred
• Ability to lift 30-40 lbs and perform physical tasks; travel up to 20%

Responsibilities

• Lead and manage service department operations, including staffing, scheduling, and performance oversight
• Develop, implement, and monitor service plans, preventative maintenance programs, and service procedures
• Coordinate and prioritize service requests, field service activities, and maintenance events
• Troubleshoot and resolve service issues, providing on-site and remote technical support to customers
• Build and maintain strong customer relationships, including onsite visits and support (travel up to 20%)
• Supervise field installations, repairs, and service projects to ensure quality and efficiency
• Prepare and analyze service reports, performance metrics, and operational trends
• Manage service budgets, contracts, and vendor relationships
• Support sales activities, including quoting, equipment testing, and identifying upgrade opportunities
• Oversee warranty processes, including parts shipments, returns, and vendor repairs
• Conduct testing (e.g., temperature uniformity) and ensure compliance with industry standards
• Collaborate with engineering to identify and implement product and process improvements
• Train staff, field engineers, and customers on equipment, systems, and best practices
• Promote and maintain quality standards, including ISO 9001 compliance

Skills

Field service

Leadership

Electrical knowledge

Troubleshooting

Communication

Education

Bachelor's degree in Engineering

Tools

SolidWorks

Microsoft Office 365

Welding

Job description

Now hiringService Manager - Direct Hire

Location Pico Rivera, CA

Salary: $100,000.00 per year

Shift: Monday - Friday | 7 am - 4 pm

At Staffmark, you're not just filling a Service Manager position - you're becoming a valued part of a team that wants you to succeed.

Searching for a Service Manager job where your effort actually matters? We're building a team of reliable pros who keep operations moving, and we recognize the value you bring every shift.

Requirements

• 5+ years of related service, field service, or industrial experience; Bachelor's degree in Engineering preferred
• Strong leadership experience with the ability to train, mentor, and manage teams
• Strong electrical and technical knowledge, including:
  • High and low voltage schematics
  • Industrial automation systems
  • PLC basics (Allen Bradley, Honeywell preferred)
  • Drives, temperature controllers, and P&ID loops
  • Gas burner systems
• Hands‑on field service and troubleshooting experience required
• Experience with tools and systems such as SolidWorks (or similar), Microsoft Office 365, and welding
• Strong analytical, problem‑solving, and organizational skills
• Excellent communication skills with customers, vendors, and internal teams
• Ability to manage multiple priorities in a fast‑paced environment
• Experience with ISO 9001 procedures preferred
• Ability to lift 30-40 lbs and perform physical tasks such as standing, climbing, and kneeling
• Ability to access all areas of a facility
• Willingness to travel up to 20%

Why This Job?

Our client offers a range of competitive benefits to keep their teams happy, healthy, and invested. An outstanding benefits package will be disclosed during the screening process or upon hire. This is a direct-hire position!

Job Duties

• Lead and manage service department operations, including staffing, scheduling, and performance oversight
• Develop, implement, and monitor service plans, preventative maintenance programs, and service procedures
• Coordinate and prioritize service requests, field service activities, and maintenance events
• Troubleshoot and resolve service issues, providing on‑site and remote technical support to customers
• Build and maintain strong customer relationships, including onsite visits and support (travel up to 20%)
• Supervise field installations, repairs, and service projects to ensure quality and efficiency
• Prepare and analyze service reports, performance metrics, and operational trends
• Manage service budgets, contracts, and vendor relationships
• Support sales activities, including quoting, equipment testing, and identifying upgrade opportunities
• Oversee warranty processes, including parts shipments, returns, and vendor repairs
• Conduct testing (e.g., temperature uniformity) and ensure compliance with industry standards
• Collaborate with engineering to identify and implement product and process improvements
• Train staff, field engineers, and customers on equipment, systems, and best practices
• Promote and maintain quality standards, including ISO 9001 compliance

Jobs You Can Count On

"They are so reliable at helping you find jobs." - Matthew, Staffmark Associate

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.