Service Manager – Field Operations & Installations

Foodera Technologies; Washington (District of Columbia); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k), company match and profit share

Paid vacation, holidays, & sick leave

Continued education reimbursement

Job summary

FoodEra Technologies in Washington is seeking a hands-on Service Manager to lead service, installation, and branch operations. This role is critical to delivering exceptional service experiences, ensuring high-quality installations, and driving operational excellence.

The Service Manager leads service and installation teams, coordinates resources, supports customers post-sale, and continuously improves service processes.

Qualifications

• 3–5+ years of management experience in service, manufacturing, plant, or branch operations.
• Proven success leading teams and meeting operational goals.
• Technical background in manufacturing, service operations, or industrial equipment.

Responsibilities

• Lead daily service and installation operations, ensuring timely response and high-quality execution.
• Plan, schedule, and coordinate service calls, installations, and field support to ensure proper staffing and on-time completion.
• Manage branch operating budgets with a focus on efficiency, labor utilization, and cost control.
• Oversee service-related inventory, tools, equipment, and parts availability.
• Establish and improve service procedures, best practices, and safety standards.
• Ensure prompt resolution of customer service inquiries, issues, and escalations.
• Collaborate with engineering, production, and quality teams to improve product serviceability and field performance.
• Analyze service and installation data to identify trends and improvement opportunities.
• Track and evaluate key performance metrics such as response time, installation quality, customer satisfaction, and operational efficiency.

Skills

Leadership

Manufacturing

Problem-solving

Communication

Project management

Education

Bachelor's degree in engineering/operations

Tools

ERP/CRM systems

Job description

FoodEra Technologies in Washington is seeking a hands-on Service Manager to lead service, installation, and branch operations. This role is critical to delivering exceptional service experiences, ensuring high-quality installations, and driving operational excellence.

The Service Manager leads service and installation teams, coordinates resources, supports customers post-sale, and continuously improves service processes.