Service Manager: Installations & Field Operations Leader

Foodera Careers; Eltopia (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Flexible spending account

Health savings account

Life insurance

Disability insurance

401(k), company match and profit分享

Job summary

FoodEra Technologies is seeking a hands-on Service Manager to lead service, installation, and branch operations at our Washington location. You will drive high-quality installations, manage budgets, and mentor teams in a fast-paced manufacturing environment.

The role emphasizes leadership, technical aptitude, and continuous improvement, with responsibility for service delivery, customer satisfaction, and operational excellence across the branch.

Qualifications

• Leadership experience in service, manufacturing, plant or branch operations.
• Strong problem-solving and decision-making abilities.
• Excellent verbal and written communication with customers and internal teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of safety standards, quality systems and service best practices.
• Experience with project management, scheduling tools and ERP/CRM systems.

Responsibilities

• Lead daily service and installation operations, ensuring timely response and high-quality execution.
• Plan, schedule, and coordinate service calls, installations, and field support to ensure proper staffing and on-time completion.
• Manage branch operating budgets with focus on efficiency, labor utilization, and cost control.
• Oversee service-related inventory, tools, equipment, and parts availability.
• Establish and improve service procedures, best practices, and safety standards.
• Ensure prompt resolution of customer inquiries, issues, and escalations.
• Collaborate with engineering, production, and quality teams to improve product serviceability and field performance.
• Analyze service and installation data to identify trends and improvement opportunities.
• Track and evaluate KPIs such as response time and customer satisfaction.
• Troubleshoot challenges and implement corrective actions.
• Drive continuous improvement initiatives to optimize service delivery.

Skills

Strong leadership

Problem-solving

Communication skills

Multitasking

Safety standards knowledge

Education

Technical background in manufacturing or industrial equipment

Tools

ERP/CRM systems

Job description

FoodEra Technologies is seeking a hands-on Service Manager to lead service, installation, and branch operations at our Washington location. You will drive high-quality installations, manage budgets, and mentor teams in a fast-paced manufacturing environment.

The role emphasizes leadership, technical aptitude, and continuous improvement, with responsibility for service delivery, customer satisfaction, and operational excellence across the branch.