Food Equipment Field Service Manager

Advatix LATAM; Wheeling (IL); On-site; USD 91,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid Time Off (PTO) and holidays

Retirement plan options

Opportunities for professional growth

Job summary

Client Organization in Wheeling, IL seeks a technically skilled Technical Service Manager to support service coordination, customer service, and field operations in a fast-paced food production environment.

You will troubleshoot with end users and technicians, coordinate service activities, and maintain accurate service records while collaborating with sales, culinary teams, and internal stakeholders.

Qualifications

• Trade school or technical education is required.
• Hands-on experience with electrical appliances/equipment.
• 2+ years in administrative, customer service, or service coordination.

Responsibilities

• Coordinate service activities and track progress.
• Serve as primary contact for customers—scheduling and updates.
• Troubleshoot equipment with end users and technicians.
• Maintain service records and support cross-functional teams.
• Identify recurring issues and aid process improvements.

Skills

Technical troubleshooting

Customer service

Service coordination

Multilingual communication

Education

Trade school education

Tools

Microsoft Dynamics 365 Service Hub

Job description

Client Organization in Wheeling, IL seeks a technically skilled Technical Service Manager to support service coordination, customer service, and field operations in a fast-paced food production environment.

You will troubleshoot with end users and technicians, coordinate service activities, and maintain accurate service records while collaborating with sales, culinary teams, and internal stakeholders.