Service Manager: Lead a High-Impact Shop (Mon-Fri)

Atlas Companies; Wauconda (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Atlas Bobcat, part of Atlas Companies, is seeking a full-time Service Manager to lead the service department at the Chicagoland branch. The role focuses on day-to-day leadership, customer service, and delivering strong performance in a fast-paced, team-oriented environment in heavy equipment service.

The ideal candidate is hands-on, with operational acumen, and able to motivate technicians while maintaining safety and quality standards.

Qualifications

• 3-5 years of management or supervisory experience in a shop environment.
• Minimum of 3 years of customer service experience.
• Hands-on heavy construction equipment experience is strongly preferred.
• Experience with parts or rental operations is a plus.
• Strong interpersonal and communication skills with the ability to motivate and lead.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications.

Responsibilities

• Lead and oversee the daily operations of the service department, including service repairs and customer service.
• Manage and develop technicians within the assigned branch.
• Serve as the primary point of contact for customer inquiries, escalations, and support needs.
• Maintain a safe working environment, ensuring safety practices are being followed.
• Ensure the showroom, shop, yard, and equipment are clean, organized, and well maintained.
• Promote a positive, professional, and collaborative workplace culture.

Skills

Management experience

Customer service

Heavy equipment

Interpersonal skills

Organizational skills

Tools

Microsoft Office

Job description

Atlas Bobcat, part of Atlas Companies, is seeking a full-time Service Manager to lead the service department at the Chicagoland branch. The role focuses on day-to-day leadership, customer service, and delivering strong performance in a fast-paced, team-oriented environment in heavy equipment service.

The ideal candidate is hands-on, with operational acumen, and able to motivate technicians while maintaining safety and quality standards.