Service Manager: Lead Shop & Field Tech Team

Bobcat of Indy; Whitestown (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Boot and Safety Glasses Reimbursement

Paid Vacation and Flex Time

Matching 401K Plan

Profit Sharing and Bonus Program

Short and Long-term Disability

Company Paid Life Insurance

Employee Assistance Program

Paid Training

Job summary

Bobcat of Indy in Whitestown, IN is seeking a Service Manager to lead the daily operations of the service department and oversee a team of qualified technicians. The role emphasizes strong customer relationships, efficient service delivery, and alignment with safety rules.

You will set performance standards, manage budgets with the Shop Foreperson and Branch Manager, and drive improvements to maximize customer satisfaction and department profitability.

Qualifications

• 3-5 years management experience preferred.
• Prior experience as a field or service technician preferred.
• A team orientation with a strong sense of commitment to the customer and service team.
• Personable, problem solver, a leader, ethical, intelligent and able to function calmly in stressful situations.
• Ability to develop and maintain relationships with customers, suppliers, other department personnel, peers and management.

Responsibilities

• Handle the daily operation of the Service Department.
• Maintain an adequate and appropriate staff of qualified, trained, and customer-facing service technicians.
• Conduct regular meetings to compare performance with standards and goals; conduct annual performance reviews.
• Implement competitive compensation and incentive programs for all service job functions.
• Provide quality service in a timely manner for customer and company equipment that results in an efficient, profitable, and organized department.
• Determine repair methodologies and job flows to improve effectiveness and customer happiness.
• Establish and maintain customer contacts to ensure a good working relationship with customers and promote customer service work.
• Responsible for all warranty service to insure fair and equitable treatment of the customer and the company. Optimize warranty reimbursement from vendors.
• Develop and schedule sales and expense budgets in cooperation with the Shop Foreperson and Branch Manager.
• Capital expenditures will be forecast to maintain the various departments and assist in their improvement.
• Develop/maintain all service efficiency and management reports and reporting methods.
• Responsible for the condition of the shop including keeping the shop equipment (including vehicles) in good repair and maintaining proper housekeeping.
• Align with all governmental rules and regulations (OHSA, EPA).

Skills

Management experience

Field/service technician experience

Team leadership

Customer relationship skills

Problem solving

Ethical conduct

Job description

Bobcat of Indy in Whitestown, IN is seeking a Service Manager to lead the daily operations of the service department and oversee a team of qualified technicians. The role emphasizes strong customer relationships, efficient service delivery, and alignment with safety rules.

You will set performance standards, manage budgets with the Shop Foreperson and Branch Manager, and drive improvements to maximize customer satisfaction and department profitability.