Field Service Coordinator — Customer & Tech Support

Bobcat-of-North-Texas-1; Lewisville (TX); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401K Plan

Profit Sharing

Bonus Program

Short and Long-term Disability

Company Paid Life Insurance

Employee Assistance Program

Christmas Savings Program

Paid Vacation and Flex Time

Paid Training

Advancement opportunities

Family friendly company

Job summary

Bobcat of North Texas is a full-service Bobcat dealership seeking a Field Service Support Specialist to provide technical, operational, and administrative support for field services. You will be the primary contact for customers requesting field service and will gather equipment details, location, and service information while coordinating dispatch.

The role emphasizes strong customer service, teamwork, and mechanical aptitude, with opportunities to support technicians in the field, assist in

Qualifications

• Willingness to take on responsibilities in field service operations.
• Strong customer service skills are essential.
• Ability to work well with teammates on shared tasks.
• Knowledge of construction equipment and mechanical aptitude.
• Excellent verbal and written communication skills.
• Strong organizational, time management and multitasking abilities.
• Proficient with MS Office (Outlook, Excel, Word, OneDrive).
• Ability to learn ERP and service management software.
• High School diploma or higher; relevant experience is a plus.

Responsibilities

• Serve as a primary point of contact for customers requesting field service.
• Identify customer needs and gather accurate equipment, location, and service information.
• Communicate professionally with customers via telephone, text messaging and email.
• Ensure customer concerns are well documented and communicated appropriately.
• Receive incoming service requests and assist in the scheduling of field services.
• Prequalify customers and equipment for eligible warranty or program services.
• Assist in forecasting repair needs and duration for scheduling.
• Provide basic troubleshooting assistance to customers and technicians.
• Assist technicians in locating service information, parts, and history.
• Track preventive maintenance programs and coordinate service completion.
• Coordinate parts availability across multiple locations and special-order parts.
• Identify back-ordered items affecting field repairs.

Skills

Customer service

Communication

Teamwork

Mechanical aptitude

Technical troubleshooting

MS Office

ERP software

Education

Bachelor’s degree

High School diploma

Relevant job experience

Tools

Outlook

Excel

Word

OneDrive

ERP system

Service management software

Job description

Bobcat of North Texas is a full-service Bobcat dealership seeking a Field Service Support Specialist to provide technical, operational, and administrative support for field services. You will be the primary contact for customers requesting field service and will gather equipment details, location, and service information while coordinating dispatch.

The role emphasizes strong customer service, teamwork, and mechanical aptitude, with opportunities to support technicians in the field, assist in