Service Manager - Equipment Maintenance & Service Delivery

Sunbelt Rentals, Inc.; Riverside (CA); On-site; USD 71,000 - 85,000; Full time

Benefits offered by this job

Health, Dental & Vision

401(k) Match

Volunteer Time Off

Disability Insurance

Life & Travel Insurance

Flexible Spending

Tuition Reimbursement

EAP (Employee Assistance Program)

Length of Service Awards

Job summary

Sunbelt Rentals, Inc. is seeking a Service Manager to lead the servicing of company and customer equipment, ensuring timely and effective maintenance. You will manage repair workflows, coordinate parts and supplier relations, and uphold safety standards across the service team.

The role emphasizes developing a career path, leveraging current skills, and collaborating with an outstanding team, with comprehensive benefits and on-the-job training available for eligible employees.

Qualifications

• Valid driver's license.
• Extensive experience in repair and maintenance of self-propelled platforms and lifts.
• Knowledge of work planning and scheduling and other supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.

Responsibilities

• Manages the repair and maintenance of company owned and customer equipment, including yard organization (Ready to Rent, Returned, Down).
• Prepares work schedules and handles service calls to meet customer needs and ensure equipment availability.
• Orders parts to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Collaborates with equipment vendors to learn maintenance requirements for new inventory.
• Evaluates equipment after repairs, maintenance, or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation.
• Promotes safety awareness and performs quality control checks.
• Updates, maintains, and keeps organized equipment service records.
• Creates, updates, closes, and bills work orders.
• Files warranty claims in a timely fashion.
• Commissions new equipment.
• Orders/returns parts and manages parts inventory.
• Disposes of solid and hazardous waste (batteries, used oil & filters, antifreeze, wash sludge).
• Generates reports: equipment due for service, fleet status, service records, open work orders, warranty summaries, inventory, parts details, financial/historical trends, service department financials, foreman performance, work order charges, and open PO reports.
• Performs other duties assigned by the manager.

Skills

Repair & maintenance

Equipment safety

Scheduling & planning

Computer literacy

Reporting experience

Inventory management

Customer service

Tools

Parts vendors coordination

Shop management software

Job description

Sunbelt Rentals, Inc. is seeking a Service Manager to lead the servicing of company and customer equipment, ensuring timely and effective maintenance. You will manage repair workflows, coordinate parts and supplier relations, and uphold safety standards across the service team.

The role emphasizes developing a career path, leveraging current skills, and collaborating with an outstanding team, with comprehensive benefits and on-the-job training available for eligible employees.