Service Manager: Elevate Guest Experience & Growth

Maple Hospitality Group; Dallas (TX); Sur place; USD 60 000 - 85 000; Plein temps

Résumé du poste

Monarch Restaurant in Dallas is seeking a Service Manager to lead floor operations, uphold Maple Hospitality Group's standards, and drive guest satisfaction in a high-volume setting.

You will train hourly staff, collaborate with the management team, audit SOPs, ensure sanitation and safety, and participate in weekly meetings while shaping the in-house training program for service excellence.

Qualifications

• 2+ years of management experience in a high-volume restaurant.
• Strong written and verbal communication skills.
• Polished, professional, and energetic approach to floor management.

Responsabilités

• Collaborate with the management team to create solutions for increased revenue and reduced spending.
• Collaborate with accounting personnel to report expenditures.
• Regularly collaborate on restaurant-specific standard operating procedures (SOPs).
• Recruit exceptional hourly staff members and ensure they’re properly trained to execute their duties.
• Cultivate the restaurant’s in-house training program for all hourly positions and ensure knowledge retention.
• Prepare for and participate in weekly Manager meetings.
• Work with the chef team to ensure 100% customer satisfaction by auditing menu items and interacting with guests during service.
• Maintain a safe, secure, and healthy work environment by enforcing sanitation standards and health regulations.
• Communicate effectively with guests, staff, and other departments.

Connaissances

Management experience

Communication skills

Professional demeanor

Attention to detail

Outils

MS Office

Restaurant systems

Description du poste

Monarch Restaurant in Dallas is seeking a Service Manager to lead floor operations, uphold Maple Hospitality Group's standards, and drive guest satisfaction in a high-volume setting.

You will train hourly staff, collaborate with the management team, audit SOPs, ensure sanitation and safety, and participate in weekly meetings while shaping the in-house training program for service excellence.