Service Manager — Dock & Door Operations Leader

Jobot; Fairhaven (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Jobot is seeking an Operations Manager — Commercial Door & Dock Services in MA to lead the service department, coordinating dispatch, customer escalations, and technician development. You will drive safety, KPI monitoring, and cross-team collaboration to ensure high-quality service delivery.

The role offers ownership over department operations, opportunities for growth as the company expands, and direct interaction with leadership. Competitive compensation and benefits accompany the position.

Qualifications

• Proven experience managing a service team (dock & door, industrial equipment, construction, or similar trades preferred).
• Strong knowledge of overhead doors, dock levelers, dock seals/shelters, gates, or related mechanical systems.
• Excellent leadership and communication skills — you know how to motivate people and hold them accountable.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead, coach, and support service technicians to perform safe, efficient, high-quality work.
• Schedule and dispatch service calls for dock equipment, overhead doors, gates, and related systems.
• Act as the main point of contact for service-related customer issues and escalations.
• Ensure technicians have the tools, training, and information needed to succeed.
• Monitor job progress, labor hours, and service KPIs to keep operations on track.
• Coordinate with parts, sales, and installation teams to ensure seamless service delivery.
• Promote a strong safety culture and ensure OSHA and company compliance.
• Conduct performance reviews, training, and ongoing technician development.
• Jump in and solve problems personally when things don't go as planned — because they won't always.

Skills

Leadership

Communication

Team management

Driver's license

Tools

NetSuite

Job description

Jobot is seeking an Operations Manager — Commercial Door & Dock Services in MA to lead the service department, coordinating dispatch, customer escalations, and technician development. You will drive safety, KPI monitoring, and cross-team collaboration to ensure high-quality service delivery.

The role offers ownership over department operations, opportunities for growth as the company expands, and direct interaction with leadership. Competitive compensation and benefits accompany the position.