Senior Service Manager, Dock & Door Solutions

Jobot; West Springfield (MA); Sur place; USD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

401(k)

Health, dental, and vision insurance

Flexible spending account

Health savings account

Paid time off

Résumé du poste

Jobot is seeking a Service Manager in Massachusetts to lead a dock and door service team, dispatch field technicians, and own customer issue resolution. You will monitor KPIs, coordinate with parts and installation teams, and drive safe, high-quality work while fostering growth and accountability.

Responsibilities include coaching technicians, reviewing labor hours, and ensuring tools and training are in place. A strong safety culture and direct leadership interaction are key to success.

Qualifications

• Proven experience leading a service team in dock/door or similar trades.
• Strong knowledge of overhead doors, dock levelers, seals, gates, and related systems.
• Excellent leadership and communication skills with accountability for results.
• Valid driver’s license with clean driving record.

Responsabilités

• Lead, coach, and support service technicians to perform safe, high-quality work.
• Schedule and dispatch service calls for dock equipment and related systems.
• Serve as main point of contact for service-related customer issues and escalations.
• Ensure technicians have tools, training, and information needed to succeed.
• Monitor progress, labor hours, and KPIs to keep operations on track.
• Coordinate with parts, sales, and installation teams for seamless service.
• Promote safety, OSHA compliance, and a strong safety culture.
• Conduct performance reviews and ongoing technician development.
• Jump in to solve problems when things don’t go as planned.

Connaissances

Service team management

Overhead doors expertise

Leadership & communication

Valid driver’s license

Outils

NetSuite

Description du poste

Jobot is seeking a Service Manager in Massachusetts to lead a dock and door service team, dispatch field technicians, and own customer issue resolution. You will monitor KPIs, coordinate with parts and installation teams, and drive safe, high-quality work while fostering growth and accountability.

Responsibilities include coaching technicians, reviewing labor hours, and ensuring tools and training are in place. A strong safety culture and direct leadership interaction are key to success.