People-First Service Manager, Retail Leader

Hy-Vee, Inc.; Altoona (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Service Manager to keep the store running smoothly by supervising employees and coordinating activities across departments. You will lead by example, manage schedules, handle customer issues, and ensure outstanding service store-wide.

The role emphasizes people development, operational efficiency, and adherence to safety and policies in a fast-paced retail environment. This is an on-site, hourly position requiring a proactive, customer-focused leader.

Qualifications

• High school diploma or equivalent required.
• Two or more years of related work experience preferred.
• Experience supervising and coordinating activities across all departments is a plus.

Responsibilities

• Provide prompt, friendly customer service to every visitor.
• Lead by example and maintain positive employee relations.
• Plan and adjust work schedules; assign duties and monitor completion.
• Supervise store activities in Department Manager's absence.
• Train staff on store policies and procedures; provide ongoing education.
• Evaluate staff performance and recommend promotions or transfers.
• Enforce safety procedures and maintain a safe work environment.
• Handle cash registers and related transactions; ensure accuracy.

Skills

Customer service

Team leadership

Schedule management

Employee training

Cash handling

Policy compliance

Problem solving

Communication

Education

High school diploma or equivalent

Tools

POS system

Payroll system

Microsoft Excel

Job description

Hy-Vee, Inc. is seeking a Service Manager to keep the store running smoothly by supervising employees and coordinating activities across departments. You will lead by example, manage schedules, handle customer issues, and ensure outstanding service store-wide.

The role emphasizes people development, operational efficiency, and adherence to safety and policies in a fast-paced retail environment. This is an on-site, hourly position requiring a proactive, customer-focused leader.