Auto Service Manager | Lead Team, Boost Guest Experience

Bergstrom Auto; Oshkosh (WI); Presencial; USD 60 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Compensation

Medical, Dental, Vision Insurance

Two weeks PTO (full-time)

401(k) with company match

Paid holidays

Wellness program

Resumo da oferta

Bergstrom Ford of Oshkosh is seeking a Service Manager to lead the service department, mentor technicians and advisors, and drive exceptional guest experiences. You will oversee scheduling, parts inventory, and service operations while partnering with Sales and Parts to ensure seamless customer handoffs.

The role emphasizes strong leadership, budgeting, and a focus on meeting financial and service quality targets in a dynamic dealership environment.

Qualificações

• Experience leading automotive service teams and initiatives.
• Strong communication and guest service orientation.
• Ability to manage budgets and departmental goals.
• Knowledge of service processes, parts, and warranties.

Responsabilidades

• Lead and mentor the service department team to achieve targets.
• Enhance guest experience by timely updates and issue resolution.
• Oversee scheduling, parts inventory, and service operations.
• Analyze reports and manage the department budget.
• Collaborate with Sales and Parts for smooth handoffs.

Conhecimentos

Team Leadership

Customer Service

Communication

Budget Management

Ferramentas

Service software

Descrição da oferta de emprego

Bergstrom Ford of Oshkosh is seeking a Service Manager to lead the service department, mentor technicians and advisors, and drive exceptional guest experiences. You will oversee scheduling, parts inventory, and service operations while partnering with Sales and Parts to ensure seamless customer handoffs.

The role emphasizes strong leadership, budgeting, and a focus on meeting financial and service quality targets in a dynamic dealership environment.