Ford/Lincoln Service Manager

O. C. Welch Ford Lincoln Inc.; Hardeeville (SC); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

PTO

401(K)

Flexible Working Hours

Descrizione del lavoro

O.C. Welch Ford Lincoln Inc. is seeking a Service Manager to lead our Ford/Lincoln service department. Prior Ford or Lincoln experience is required, and the role will oversee technicians and service advisors while ensuring high levels of customer satisfaction.

The ideal candidate will manage service operations, hire staff, and forecast department goals to maintain a positive dealership image and efficient service delivery.

Competenze

• Prior Ford or Lincoln experience is required.

Mansioni

• Ensure customers receive prompt, courteous service.
• Liaise between technicians and customers.
• Supervise and hire technicians and service advisors.
• Interview and onboard new staff.
• Distribute work among technicians and prioritize services.
• Provide concierge support and build customer relationships.

Conoscenze

Ford/Lincoln experience

Descrizione del lavoro

Ford/Lincoln Service Manager

O.C. Welch Ford Lincoln is Currently Seeking a Ford/Lincoln Service Manager to Join our Dealership. * Prior Ford or Lincoln Experience is Required*

Service Manager Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO
• 401(K)

Service Manager Responsibilities:

• Ensure customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave apositive impression with the customer.
• Manage and hire technicians and service advisors.
• Interview and make new hires.
• Distribute work between technicians.
• Prioritize required services.
• Ensure customers have a positive dealership experience.
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled.
• Spend quality time building relationships with the customers.
• Forecast goals and objectives for the department.
• Understands and ensures compliance with manufacturer warranty policy and procedure.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.