Ford/Lincoln Service Manager: Lead Techs & Customer Experience

Goseeocford; Hardeeville (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

PTO

401(K)

Flexible Working Hours

Competitive Pay

Job summary

O.C. Welch Ford Lincoln is seeking a Ford/Lincoln Service Manager to lead our service team and ensure exemplary customer experiences at our dealership in Hardeeville, SC. Prior Ford or Lincoln experience is required.

The role encompasses supervising technicians and service advisors, hiring staff, and driving service performance while upholding warranty policies and customer satisfaction goals.

Qualifications

• Ford/Lincoln service management experience required.
• Strong leader able to manage technicians and service advisors.
• Excellent customer-service orientation and relationship building.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Serve as liaison between technicians and customers.
• Own the customer experience and drive positive dealership impressions.
• Manage and hire technicians and service advisors.
• Interview and onboard new hires.
• Distribute work among technicians and prioritize services.
• Ensure customers have a positive dealership experience.
• Provide concierge support for owner inquiries by phone or in person.
• Spend quality time building customer relationships.
• Forecast department goals and objectives.
• Understand and apply manufacturer warranty policy and procedures.
• Maintain 24-hour follow-up with customers to confirm satisfaction.

Skills

Team management

Hiring experience

Customer service

Communication

Job description

O.C. Welch Ford Lincoln is seeking a Ford/Lincoln Service Manager to lead our service team and ensure exemplary customer experiences at our dealership in Hardeeville, SC. Prior Ford or Lincoln experience is required.

The role encompasses supervising technicians and service advisors, hiring staff, and driving service performance while upholding warranty policies and customer satisfaction goals.