Ford/Lincoln Service Manager

Goseeocford; Hardeeville (SC); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

PTO

401(K)

Flexible Working Hours

Competitive Pay

Descrizione del lavoro

O.C. Welch Ford Lincoln is seeking a Ford/Lincoln Service Manager to lead our service team and ensure exemplary customer experiences at our dealership in Hardeeville, SC. Prior Ford or Lincoln experience is required.

The role encompasses supervising technicians and service advisors, hiring staff, and driving service performance while upholding warranty policies and customer satisfaction goals.

Competenze

• Ford/Lincoln service management experience required.
• Strong leader able to manage technicians and service advisors.
• Excellent customer-service orientation and relationship building.

Mansioni

• Ensure customers receive prompt, courteous, and effective service.
• Serve as liaison between technicians and customers.
• Own the customer experience and drive positive dealership impressions.
• Manage and hire technicians and service advisors.
• Interview and onboard new hires.
• Distribute work among technicians and prioritize services.
• Ensure customers have a positive dealership experience.
• Provide concierge support for owner inquiries by phone or in person.
• Spend quality time building customer relationships.
• Forecast department goals and objectives.
• Understand and apply manufacturer warranty policy and procedures.
• Maintain 24-hour follow-up with customers to confirm satisfaction.

Conoscenze

Team management

Hiring experience

Customer service

Communication

Descrizione del lavoro

Ford/Lincoln Service Manager

O.C. Welch Ford Lincoln is Currently Seeking a Ford/Lincoln Service Manager to Join our Dealership. * Prior Ford or Lincoln Experience is Required*

Service Manager Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO
• 401(K)

Service Manager Responsibilities:

• Ensure customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave apositive impression with the customer.
• Manage and hire technicians and service advisors.
• Interview and make new hires.
• Distribute work between technicians.
• Prioritize required services.
• Ensure customers have a positive dealership experience.
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled.
• Spend quality time building relationships with the customers.
• Forecast goals and objectives for the department.
• Understands and ensures compliance with manufacturer warranty policy and procedure.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.