Ford/Lincoln Service Manager

OC Welch Ford Lincoln, Inc.; Hardeeville (SC); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

PTO

401(K)

Flexible Working Hours

Descrizione del lavoro

O.C. Welch Ford Lincoln is seeking a Ford/Lincoln Service Manager to join our dealership in Hardeeville, SC. This role requires prior Ford or Lincoln experience and focuses on delivering exceptional customer service and overseeing technicians and service advisors.

You will be responsible for driving customer satisfaction, managing hiring, and forecasting department goals while ensuring warranty policy compliance and a high standard of service excellence.

Competenze

• Prior Ford or Lincoln experience is required.
• Experience managing technicians and service advisors.
• Focus on customer satisfaction and service quality.

Mansioni

• Ensure customers receive prompt, courteous, and effective service.
• Liaise between technicians and customers.
• Own the customer experience and reinforce a positive impression.
• Manage and hire technicians and service advisors.
• Interview and hire new staff.
• Distribute work among technicians.
• Prioritize required services.
• Maintain a positive dealership experience for customers.
• Provide concierge support for owner inquiries by phone or in person.
• Build relationships with customers.
• Forecast department goals and objectives.
• Ensure compliance with manufacturer warranty policies.
• Establish 24-hour follow-up with customers to confirm satisfaction.

Descrizione del lavoro

Ford/Lincoln Service Manager

O.C. Welch Ford Lincoln is Currently Seeking a Ford/Lincoln Service Manager to Join our Dealership. * Prior Ford or Lincoln Experience is Required*

Service Manager Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO
• 401(K)

Service Manager Responsibilities:

• Ensure customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave apositive impression with the customer.
• Manage and hire technicians and service advisors.
• Interview and make new hires.
• Distribute work between technicians.
• Prioritize required services.
• Ensure customers have a positive dealership experience.
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled.
• Spend quality time building relationships with the customers.
• Forecast goals and objectives for the department.
• Understands and ensures compliance with manufacturer warranty policy and procedure.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.