Ford/Lincoln Service Manager — Customer Experience Leader

OC Welch Ford Lincoln; Hardeeville (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Health Insurance

PTO

401(K)

Job summary

O.C. Welch Ford Lincoln is seeking a Ford/Lincoln Service Manager to join our dealership. Prior Ford or Lincoln experience is required and you will oversee service operations, liaise with technicians, and manage staffing.

We offer competitive pay and benefits, including health insurance, PTO, and a 401(k). This full-time role emphasizes exceptional customer service and leadership within a busy service department at our Hardeeville, SC area dealership.

Qualifications

• Prior Ford or Lincoln experience is required.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer.
• Manage and hire technicians and service advisors.
• Interview and hire new staff for the service department.
• Distribute work among technicians to optimize throughput.
• Prioritize required services to meet customer needs.
• Ensure customers have a positive dealership experience.
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled.
• Spend quality time building relationships with customers.
• Forecast goals and objectives for the department.
• Understand and ensure compliance with manufacturer warranty policy and procedure.
• Establish and maintain 24-hour follow-up with all customers to confirm satisfaction with the service experience.

Skills

Ford/Lincoln experience

Job description

O.C. Welch Ford Lincoln is seeking a Ford/Lincoln Service Manager to join our dealership. Prior Ford or Lincoln experience is required and you will oversee service operations, liaise with technicians, and manage staffing.

We offer competitive pay and benefits, including health insurance, PTO, and a 401(k). This full-time role emphasizes exceptional customer service and leadership within a busy service department at our Hardeeville, SC area dealership.