Ford/Lincoln Service Manager: Customer Experience & Team Lead

OC Welch Ford Lincoln, Inc.; Hardeeville (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

PTO

401(K)

Flexible Working Hours

Job summary

O.C. Welch Ford Lincoln is seeking a Ford/Lincoln Service Manager to join our dealership in Hardeeville, SC. This role requires prior Ford or Lincoln experience and focuses on delivering exceptional customer service and overseeing technicians and service advisors.

You will be responsible for driving customer satisfaction, managing hiring, and forecasting department goals while ensuring warranty policy compliance and a high standard of service excellence.

Qualifications

• Prior Ford or Lincoln experience is required.
• Experience managing technicians and service advisors.
• Focus on customer satisfaction and service quality.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Liaise between technicians and customers.
• Own the customer experience and reinforce a positive impression.
• Manage and hire technicians and service advisors.
• Interview and hire new staff.
• Distribute work among technicians.
• Prioritize required services.
• Maintain a positive dealership experience for customers.
• Provide concierge support for owner inquiries by phone or in person.
• Build relationships with customers.
• Forecast department goals and objectives.
• Ensure compliance with manufacturer warranty policies.
• Establish 24-hour follow-up with customers to confirm satisfaction.

Job description

O.C. Welch Ford Lincoln is seeking a Ford/Lincoln Service Manager to join our dealership in Hardeeville, SC. This role requires prior Ford or Lincoln experience and focuses on delivering exceptional customer service and overseeing technicians and service advisors.

You will be responsible for driving customer satisfaction, managing hiring, and forecasting department goals while ensuring warranty policy compliance and a high standard of service excellence.