Service Manager: Client Accounts & Field Training Lead

Temple Health; Jacksonville (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Temple Health is seeking a Service Manager to lead a large group of clients, supervise Associate Service Managers and Technicians, and drive the company’s service delivery process. The role requires adherence to safety policies, strong coaching abilities, and proficiency with our CRM and reporting standards.

The ideal candidate will oversee annual inspections, manage training, and ensure timely communication with clients while upholding company core values and vision.

Qualifications

• Must be organized, results oriented and pay attention to detail.
• Able to work well in teams, be a self-starter, and work effectively with minimal supervision.
• Capable of leading and managing a crew including associates and technicians.
• Experience in construction, landscaping, environmental, water resources, pond management or stormwater SCM maintenance.
• Strong written communication and grammar; proficient in MS Office and basic GIS/mapping tools.

Responsibilities

• Manage all aspects of service accounts and ensure timely reports.
• Communicate compliance issues to clients within 2 business days of service.
• Use CRM to track and communicate opportunities and compliance repairs.
• Schedule inspections at appropriate intervals and coordinate with CRS team.
• Implement training for technicians and associate service managers; ensure safety protocols.
• Provide weekly updates on open opportunities and maintain accurate admin data.

Skills

Positive attitude

Organized

Team player

Leadership

Communication

Travel readiness

Driver's license

Weather adaptability

Equipment handling

Customer service

Documentation

Job description

Temple Health is seeking a Service Manager to lead a large group of clients, supervise Associate Service Managers and Technicians, and drive the company’s service delivery process. The role requires adherence to safety policies, strong coaching abilities, and proficiency with our CRM and reporting standards.

The ideal candidate will oversee annual inspections, manage training, and ensure timely communication with clients while upholding company core values and vision.