Service Manager

GH Engage; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

GH Engage is seeking an experienced Service Manager to lead the service department and own its daily operations, profitability and growth. You will oversee the service technicians, manage customer relations, review billing and warranty claims, and ensure proper training for all tasks.

The role requires a minimum of five years in related service leadership, strong customer service skills, and the ability to multitask in a fast-paced environment. A valid driver’s license is required.

Qualifications

• Experience leading service teams.
• Strong focus on customer satisfaction and process discipline.
• Ability to train technicians and manage scheduling, materials and invoices.

Responsibilities

• Own the profitability of the service department and drive growth.
• Ensure technicians are trained for assigned tasks and schedule internal/external training.
• Review invoices daily for pricing accuracy and completeness.
• Order parts and materials needed to close tickets and maintain efficiency.
• Coordinate with dispatch on scheduling and warranty processing.
• Review warranty invoices and submit valid claims to vendors.
• Provide field oversight to ensure compliance with process standards.
• Offer maintenance agreements to customers to manage seasonal fluctuations.
• Resolve customer issues promptly and to their satisfaction.
• Quote larger repair jobs and secure customer sign-off.

Skills

Customer service

Organizational skills

Multi-tasking

Leadership

Valid driver's license

Education

Bachelor’s degree

High school diploma

Job description

Our client, a well-established mechanical services company, is seeking an experienced Service Manager to lead its service department. This is a key leadership role with full ownership of the department’s daily operations, profitability and growth.

About the Role

The Service Manager oversees the daily schedule and efficiency of the service technicians and the department. You’ll own customer relations, review all billing and warranty claims, and work closely with other managers on their warranty and service needs. You’ll also make sure every technician is trained for the work they’re assigned.

Key Responsibilities

• Own the profitability of the service department
• Make sure all service technicians are properly trained for their assigned tasks, and set internal and external training schedules
• Review service invoices daily for follow-up items, pricing accuracy and completeness, so customers clearly understand the work performed and how the problem was resolved
• Order parts and materials as needed to complete open service tickets
• Coordinate with the dispatch team on scheduling
• Review all warranty invoices so that valid warranty claims for parts, materials and labour are submitted to vendors
• Provide field oversight to technicians when needed and ensure they follow company processes and procedures
• Plan for seasonal fluctuations by making sure maintenance agreements are offered to all customers
• Resolve service and maintenance customer issues promptly and to the customer’s satisfaction
• Quote larger repair jobs and obtain customer approval directly

What We’re Looking For

• Minimum five years of related experience
• Bachelor’s degree [or high school diploma; see note below]
• Strong customer service and organisational skills
• Ability to multi-task in a fast-paced environment
• Valid driver’s license
• If you’re a service leader looking to take ownership of a department and drive its growth, we’d like to hear from you. All enquiries will be treated in strict confidence.