Service Manager: Build Exceptional Teams & Customer Experience

VIP, Inc.; Concord (NH); On-site; USD 65,000 - 90,000; Full time

Job summary

VIP, Inc. is seeking a Service Manager in Concord, NH to lead a high-performing team and deliver an exceptional customer experience every day, aligning with VIP’s mission to earn automotive customers for life.

You will coach staff, manage safety, scheduling, and facility standards, ensure compliance with regulations, and drive continuous improvement through training and teamwork. This exempt role offers growth within a dynamic auto-service environment.

Qualifications

• Two years of automotive service management experience.
• Strong leadership and people-management abilities.
• Excellent verbal and written communication.
• Proven ability to analyze and prioritize tasks.
• Knowledge of automotive servicing industry.

Responsibilities

• Build an extraordinary team that delivers a superior customer experience.
• Ensure safety compliance and a clean, organized service area.
• Schedule staff to meet customer needs across all hours.
• Communicate effectively with management and staff.
• Oversee service desk, parts, and technician dispatching.

Skills

People management

Leadership

Communication

Time management

Automotive servicing knowledge

Education

Two-year college or technical program

Equivalent combination of education and experience

Job description

VIP, Inc. is seeking a Service Manager in Concord, NH to lead a high-performing team and deliver an exceptional customer experience every day, aligning with VIP’s mission to earn automotive customers for life.

You will coach staff, manage safety, scheduling, and facility standards, ensure compliance with regulations, and drive continuous improvement through training and teamwork. This exempt role offers growth within a dynamic auto-service environment.