Service Manager - Automotive

United Access L.L.C.; Eugene (OR); On-site; USD 66,000 - 76,000; Full time

Job summary

United Access L.L.C. in Eugene, Oregon, is seeking a Service Manager to lead the service department and drive performance, customer satisfaction, and profitability. This is a high-impact leadership role with ownership of operations, team performance, and service outcomes.

You will manage daily service operations, coach technicians, optimize workflow, and ensure accurate service records while using DMS and service software. A strong customer focus and commitment to quality are essential.

Qualifications

• 3+ years of automotive or dealership service experience.
• 2+ years of leadership experience managing technicians or service teams.
• Strong customer service and communication skills.
• Proficiency with DMS and service-related software.

Responsibilities

• Lead daily service department operations, including scheduling and quality control.
• Coach and develop service technicians and staff.
• Ensure timely, high-quality vehicle service, repairs, and installations.
• Oversee service records, billing, inventory and parts coordination.

Skills

Leadership

Customer service

Communication

Multitasking

Attention to detail

DMS usage

Tools

Dealertrack

Reynolds & Reynolds

CDK Global

CRM systems

Microsoft Office

Job description

Job Title: Service Manager Location: Eugene, OR Pay Range: $66,000.00 - $76,00.00 annual base salary, with incentive plan Service Manager (Automotive / Fixed Operations)

We’re hiring a Service Manager to lead our service department in Eugene, OR. —driving performance, improving consistency, and delivering an exceptional customer experience. This is a high-impact leadership role where you’ll take ownership of operations, team performance, and service outcomes. With a strong foundation already in place, this role is focused on execution, accountability, and long-term success.

Why This Role Matters

Direct impact on store performance, service revenue, and customer satisfaction Established team and processes—focus is on leading and optimizing, not rebuilding Opportunity for long-term career growth within a stable, mission-driven organization

What You’ll Do

Service Department Leadership

• Lead daily operations of the service department, including workflow, scheduling, and quality control
• Manage, coach, and develop Service Technicians and service staff
• Ensure timely, high-quality vehicle service, repairs, and installations

Performance & Operations

• Drive performance across key metrics: Service revenue and profitability Technician productivity and utilization Turnaround time and workflow efficiency Customer satisfaction and retention
• Maintain accountability for department KPIs and operational results

Administrative & Systems Management

• Oversee all service-related administrative functions: Work orders, billing, and documentation Inventory and parts coordination Scheduling and workflow management Ensure accuracy, consistency, and compliance across all service records

Systems & Technology Requirements (Key for Success)

We are looking for a Service Manager who is highly comfortable working in systems and using data to drive decisions.

• Experience working in a Dealer Management System (DMS) required (examples: Dealertrack, Reynolds and Reynolds, CDK Global, etc.) Dealer track experience strongly preferred.
• Familiarity with CRM systems and service-related software
• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Ability to: Track and manage technician schedules and work orders digitally Use reporting tools to monitor KPIs and performance Maintain accurate data entry across service and inventory systems

Success in this role requires strong computer literacy, attention to detail, and disciplined system usage.

What Success Looks Like (First 6–12 Months)

• Rapid adoption of company systems, workflows, and service processes
• Establish consistent execution across scheduling, communication, and service delivery
• Build trust with team members and customers
• Take full ownership of department performance
• Achieve or exceed service KPIs and productivity targets

What We’re Looking For

Required Qualifications

• 3+ years of automotive or dealership service experience
• 2+ years of leadership experience managing technicians or service teams
• Strong customer service and communication skills
• Proven ability to manage multiple priorities in a fast-paced environment
• High level of organization and accountability
• Strong computer literacy and systems experience, including DMS usage
• Valid driver’s license and acceptable driving history

Preferred Qualifications

• Experience as a Service Manager, Shop Manager, or Fixed Operations leader
• Experience with Dealertrack, Reynolds & Reynolds, or similar DMS platforms
• Demonstrated success improving technician productivity and shop performance
• Experience managing service KPIs and operational reporting
• Mobility or adaptive vehicle experience (a plus)

Key Traits for Success

• Performance-driven: Motivated by results and measurable outcomes
• Administratively strong: Detail-oriented with systems, reporting, and processes
• Customer-focused: Committed to delivering a high-quality experience
• Team-oriented: Works effectively across departments
• Ownership mentality: Proactive and accountable
• Career-focused: Interested in long-term growth and stability

Work Environment

• Combination of office and service shop environment
• Fast-paced, hands-on setting
• Ability to lift up to 30 lbs and work around equipment as needed

About Us

United Access, a division of BraunAbility, is dedicated to helping individuals and families gain independence through mobility solutions. Our team is committed to delivering high-quality vehicles and exceptional service while making a meaningful impact in the communities we serve.

BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Arch Retail partners with industry-leading manufacturers like BraunAbility, VMI, Q’Straint, Sure Grip, Harmar, Bruno, Pride and many others to provide the best and safest products, including accessible wheelchair vans, trucks and SUVs, wheelchair lifts and scooter lifts, hand controls, power transfer seats and more.