Automotive Service Manager

United Access L.L.C.; Woods Cross (UT); On-site; USD 75,000 - 80,000; Full time

Job summary

United Access, a BraunAbility mobility solutions provider, is hiring a Service Manager in Salt Lake City to lead the service department, drive performance, and deliver an exceptional customer experience. You will own operations, coach technicians, and ensure quality service and compliance with records.

The role requires 3+ years in automotive service and 2+ years in leadership, with strong customer service, organization, and DMS experience.

Qualifications

• 3+ years of automotive or dealership service experience.
• 2+ years of leadership experience managing technicians or service teams.
• Strong customer service and communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• High level of organization and accountability.
• Strong computer literacy and systems experience, including DMS usage.
• Valid driver’s license and acceptable driving history.

Responsibilities

• Lead daily operations of the service department, including workflow, scheduling, and quality control.
• Manage, coach, and develop Service Technicians and service staff.
• Ensure timely, high-quality vehicle service, repairs, and installations.
• Drive service revenue and profitability.
• Monitor technician productivity and utilization.
• Improve turnaround time and workflow efficiency.
• Maintain customer satisfaction and retention.
• Maintain accountability for department KPIs and operational results.
• Handle work orders, billing, documentation, inventory and parts coordination, scheduling.

Skills

Leadership

Customer service

Communication

Organizational skills

People management

Tools

DMS usage

CRM systems

Microsoft Office

Job description

Job Description: Job title: Service Manager Location: Salt Lake City, UT. Pay Range: $75,000.00 - $80,000.00 annual base salary, with incentive plan Exempt Classification: Exempt Service Manager (Automotive / Fixed Operations) We're hiring a Service Manager to lead our service department in Salt Lake City driving performance, improving consistency, and delivering an exceptional customer experience. This is a high-impact leadership role where you'll take ownership of operations, team performance, and service outcomes. With a strong foundation already in place, this role is focused on execution, accountability, and long-term success.

Why This Role Matters

• Direct impact on store performance, service revenue, and customer satisfaction
• Established team and processes - focus is on leading and optimizing, not rebuilding
• Opportunity for long-term career growth within a stable, mission-driven organization

What You'll Do

Service Department Leadership

• Lead daily operations of the service department, including workflow, scheduling, and quality control
• Manage, coach, and develop Service Technicians and service staff
• Ensure timely, high-quality vehicle service, repairs, and installations

Performance & Operations

• Service revenue and profitability
• Technician productivity and utilization
• Turnaround time and workflow efficiency
• Customer satisfaction and retention
• Maintain accountability for department KPIs and operational results

Administrative & Systems Management

• Work orders, billing, and documentation
• Inventory and parts coordination
• Scheduling and workflow management
• Ensure accuracy, consistency, and compliance across all service records

Systems & Technology Requirements (Key for Success)

• Experience working in a Dealer Management System (DMS) required (examples: DealerTeam, , Reynolds and Reynolds, CDK Global, etc.)
• DealerTeam experience strongly preferred.
• Familiarity with CRM systems (e.g., Salesforce) and service-related software
• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Ability to:
  • Track and manage technician schedules and work orders digitally
  • Use reporting tools to monitor KPIs and performance
  • Maintain accurate data entry across service and inventory systems

What Success Looks Like (First 6–12 Months)

• Rapid adoption of company systems, workflows, and service processes
• Establish consistent execution across scheduling, communication, and service delivery
• Build trust with team members and customers
• Take full ownership of department performance
• Achieve or exceed service KPIs and productivity targets

What We’re Looking For Required Qualifications

• 3+ years of automotive or dealership service experience
• 2+ years of leadership experience managing technicians or service teams
• Strong customer service and communication skills
• Proven ability to manage multiple priorities in a fast-paced environment
• High level of organization and accountability
• Strong computer literacy and systems experience, including DMS usage
• Valid driver’s license and acceptable driving history

Preferred Qualifications

• Experience as a Service Manager, Shop Manager, or Fixed Operations leader
• Experience with DealerTeam, Reynolds & Reynolds, or similar DMS platforms
• Demonstrated success improving technician productivity and shop performance
• Experience managing service KPIs and operational reporting
• Mobility or adaptive vehicle experience (a plus)

Key Traits for Success

• Performance-driven: Motivated by results and measurable outcomes
• Administratively strong: Detail-oriented with systems, reporting, and processes
• Customer-focused: Committed to delivering a high-quality experience
• Team-oriented: Works effectively across departments
• Ownership mentality: Proactive and accountable
• Career-focused: Interested in long-term growth and stability

Work Environment

• Combination of office and service shop environment
• Fast-paced, hands-on setting
• Ability to lift up to 30 lbs and work around equipment as needed

About Us

United Access, a division of BraunAbility, is dedicated to helping individuals and families gain independence through mobility solutions. Our team is committed to delivering high-quality vehicles and exceptional service while making a meaningful impact in the communities we serve.

BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Arch Retail partners with industry-leading manufacturers like BraunAbility, VMI, Q'Straint, Sure Grip, Harmar, Bruno, Pride and many others to provide the best and safest products, including accessible wheelchair vans, trucks and SUVs, wheelchair lifts and scooter lifts, hand controls, power transfer seats and more.