Service Technician

United Access L.L.C.; Santa Rosa (CA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life/Disability

401(k) with company match

Paid Time Off (PTO)

Paid training in mobility equipment

Ongoing technical development

Performance-based bonus opportunities

Job summary

United Access L.L.C. in Santa Rosa, CA is seeking a Service Technician to diagnose and repair mobility equipment and wheelchair-accessible vehicles. The role offers an hourly pay range with an incentive bonus plan and a Monday–Friday day shift, plus comprehensive benefits and ongoing manufacturer-supported training.

Ideal candidates bring strong mechanical aptitude, diagnostic ability, and a customer-focused mindset; prior adaptive mobility experience is not required as full training is provided.

Qualifications

• Valid driver's license.
• Strong mechanical aptitude and troubleshooting.
• ASE certification.
• Ability to work independently and as part of a team.
• Commitment to workplace safety and quality workmanship.
• Personal tool set required.

Responsibilities

• Diagnose mechanical and electrical issues.
• Perform repairs on mobility equipment and vehicle systems.
• Document inspections and service work accurately.
• Provide outstanding customer service and support.
• Collaborate with teammates to ensure quality outcomes.
• Complete service work within established timelines.

Skills

Mechanical aptitude

Troubleshooting

Independent work

Teamwork

Valid driver's license

Safety-minded

Education

ASE certification

Tools

Personal tool set

Diagnostic tools

Job description

Job Title: Service Technician

Location

Santa Rosa, CA

Pay Range

$$32.00 - $35.00 hourly rate, plus incentive bonus plan

Why You'll Love Working Here

• Competitive hourly pay plus performance-based bonus opportunities
• Monday-Friday day shift schedule
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Paid training in automotive adaptive equipment, wheelchair-accessible vehicles, mobility products, and accessibility solutions
• Ongoing technical development and manufacturer-supported training opportunities

Who Thrives in This Role?

• A natural problem-solver with strong mechanical aptitude
• Comfortable diagnosing electrical and mechanical issues
• Customer-focused, patient, and compassionate

You don't need previous adaptive mobility experience to succeed here. If you're mechanically inclined, eager to learn, and have automotive service experience, we'll provide comprehensive training on the specialized equipment and technologies used in the mobility industry.

What You'll Do As a Service Technician

Your First 30 Days

• Learn our products, services, and mobility solutions
• Become familiar with wheelchair-accessible vehicle systems
• Train on diagnostic procedures and repair processes
• Accurately document inspections, repairs, and service work
• Begin building product knowledge to support customers confidently

Within 60 Days and Beyond

• Diagnose mechanical and electrical issues efficiently
• Recommend and perform effective repairs
• Stay current on evolving mobility and accessibility technologies
• Deliver outstanding customer service and support
• Collaborate with teammates to ensure quality outcomes

Within 90 Days and Beyond

• Develop strong relationships with new and existing customers
• Gain a complete understanding of store operations and service expectations
• Complete service work within established timelines
• Support teammates and contribute to a positive team environment

Required Qualifications

• Valid driver's license
• Strong mechanical aptitude and troubleshooting skills
• ASE certification
• Ability to work independently and as part of a team
• Commitment to workplace safety and quality workmanship
• Personal tool set required

Preferred Qualifications

• Automotive Technology certificate or related training
• Electrical troubleshooting experience
• Fabrication or welding experience
• ASE certification (preferred but not required)

Ideal Backgrounds

Candidates with experience in any of the following areas are encouraged to apply: Automotive Technician Diesel Technician Electrical Technician Mobility Equipment Technician Accessibility Equipment Installer Vehicle Upfitting Technician Mechanical Technician Service & Repair Technician Maintenance Technician

Join Our Mission

At our company, you'll do more than repair equipment—you'll help people live more independently and confidently. Every vehicle serviced, every lift installed, and every repair completed has the potential to improve someone's daily life. If you're a mechanically inclined professional who takes pride in quality workmanship and exceptional customer service, we'd love to hear from you.

BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Arch Retail partners with industry-leading manufacturers like BraunAbility, VMI, Q’Straint, Sure Grip, Harmar, Bruno, Pride and many others to provide the best and safest products, including accessible wheelchair vans, trucks and SUVs, wheelchair lifts and scooter lifts, hand controls, power transfer seats and more.