Service Manager 3

Sciens Building Solutions; Piscataway Township (NJ); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

401(k) matching

PTO & holidays

Medical, dental, and vision

Life insurance

Company cell phone, laptop, andVehicle

Job summary

Sciens Building Solutions in Piscataway, NJ is seeking a Senior Service Manager who drives customer satisfaction while leading a service and back-office team. You will oversee scheduling, billing, and the delivery of service, warranty, and emergency work, and you will partner with sales and installation to fuel growth.

The role requires five+ years in service management within fire detection/protection or security, strong leadership, and solid financial acumen. NICET III is preferred.

Qualifications

• Five+ years in service manager role in fire detection/protection or security.
• Strong communication across leadership, staff, customers, and vendors.
• Proven team-building and leadership ability.
• Knowledge of fire alarm, clean agent/special hazard suppression, or security systems.
• Understanding of P&L and key financial drivers.
• Ability to attract, develop, and retain a team.
• Ability to understand product line tech to inform decisions.
• Self-motivated and able to work independently.
• Excellent organizational and decision-making skills.
• Proficient with NFPA codes and standards.
• Strong computing skills; proficient in Microsoft Office.
• Knowledge of OSHA safety standards.
• NICET Level III preferred.

Responsibilities

• Manage the service department of assigned Division.
• Supervise, train, and develop branch associates (technicians, service coordinators, billing coordinators, dispatchers).
• Schedule, execute, bill, and close service, warranty, and emergency jobs.
• Develop and manage the departmental budget.
• Meet revenue and gross margin targets.
• Communicate with customers, vendors, subcontractors to meet goals.
• Perform monthly financial performance analysis and report to management.
• Manage assets like inventory and service vehicles.
• Foster high-performance culture with annual reviews.
• Manpower planning and allocation.
• Ensure customer satisfaction and cash collections.
• Collaborate with sales and installation teams to grow division.
• Ensure safety culture and compliance with safety initiatives.

Skills

Service management

Customer communications

Leadership

NFPA codes knowledge

Microsoft Office proficiency

Education

NICET Level III preferred

Tools

Microsoft Office

Job description

Service Manager 3### Service Manager 3Apply: Piscataway, NJ: Full time: Posted Today: R-101292**THE POSITION IN A NUTSHELL** Sciens Building Solutions is seeking a Senior Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization. **WHAT YOU’LL BE DOING (and doing well!)*** Manage the service department of assigned Division.* Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.* Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.* Participate in the development of and manage the departmental budget* Meet revenue and gross margin targets.* Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.* Responsible for executing monthly financial performance analysis. Report the information in an effective manner to management and takes corrective action as needed.* Efficiently manage assets, such as inventory and company service vehicles.* Build and maintain a high-performance culture to include annual performance reviews and development initiatives.* Responsible for manpower planning and allocation.* Ensure customer satisfaction and cash collections.* Collaborate with the sales and installation teams to support the growth and profitability of the Division.* Ensure all employees embrace our safety culture and comply with all safety initiatives.**WHAT WE LIKE ABOUT YOU*** Five or more years of experience in a service manager role within the fire detection, fire protection, or security environment.* Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.* Strong, positive team builder with leadership ability.* Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems.* Advanced understanding of Profit and Loss statements and key financial drivers.* Ability to attract, develop, grow, and retain a team.* Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.* Able to work independently.* Excellent organizational, decision-making, and communication skills.* Proficient in NFPA codes and standards.* Strong computer skills; proficient at Microsoft Office.* Knowledge of OSHA safety standards.* NICET Level III preferred.**WHAT WE’RE BRINGING TO THE TABLE*** Competitive salary based on qualifications.* Paid time off plan and holidays.* 401(k) matching.* Short term and long-term disability.* Medical, dental, and vision plans with options.* Life insurance.* Company cell phone, laptop, and vehicle.* Professional career development opportunities.* Tuition reimbursement.$120k-140k annually, final offer based on experience