Automotive Service Department Coordinator

Vadenchevroletpooler; Winston-Salem (NC); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Health, Dental, Vision and Life Insurance

Paid Vacation

Employee discounts on vehicles and services

Opportunities for career advancement

Job summary

A leading automotive dealership in Winston-Salem, NC is seeking a Service Department Coordinator. This full-time role involves coordinating service appointments, ensuring a professional customer experience, and supporting the service department's operations. Ideal candidates have strong communication and organizational skills, along with experience in automotive service coordination. The dealership offers a competitive compensation package, modern facilities, and opportunities for career advancement, emphasizing a supportive employee-centered culture.

Qualifications

• Prior experience in automotive service coordination or dealership operations preferred.
• A general knowledge of automobiles is required.
• Excellent communication and customer service abilities.
• Excellent communication and customer service abilities.
• Proficiency with scheduling software and Microsoft Office Suite.
• High school diploma or equivalent preferred.

Responsibilities

• Coordinate daily service appointments and manage scheduling.
• Serve as the first point of contact for service customers, ensuring a welcoming and professional experience.
• Communicate effectively between customers, technicians, and management.
• Dispatch service valet and shuttle drivers
• Write repair orders as needed
• Prepare estimates on used cars for used car department
• Dispatch repair orders to proper technicians
• Maintain accurate service records and assist with warranty documentation.
• Support the Service Manager in organizing workflow and monitoring department performance.
• Uphold Volvo’s commitment to safety, quality, and customer care.

Skills

Customer service skills

Organizational skills

Multitasking abilities

Communication skills

Proficiency with scheduling software

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Microsoft Office Suite

Job description

Competitive Compensation Package + Great Benefits! Full-Time with Some Saturday Hours

Current Customer Service People Encouraged to Apply! Please, No Walk-in Applicants or Phone Calls!

Job Intro

Volvo Cars Winston Salemis seeking a Service Department Coordinator to join our dynamic team. This role is central to ensuring our service department runs smoothly, efficiently, and with the highest level of customer satisfaction. If you are motivated, like to speak to people, comfortable on phone calls, and are neat in appearance, we would like to speak to you. Apply today and become part of a dealership that combines tradition, innovation, and excellence. Why Work for Volvo Cars Winston-Salem? Volvo Cars Winston-Salem has proudly served the community for over 30 years, growing from a family-owned business into one of the largest pre-owned Volvo dealers in the U.S. while staying true to its founding principles of honesty, quality, and exceptional service. Here’s what makes us stand out: Reputation for Excellence: Many of our customers have trusted us for decades, reflecting our strong community ties and commitment to satisfaction. Employee-Centered Culture: We value teamwork, integrity, and professional growth. You’ll be part of a supportive environment where your contributions matter. Modern Facilities: Enjoy a quiet customer lounge, weekly service specials, and streamlined online scheduling tools that make your job easier. Commitment to Innovation: We offer a wide range of vehicles, including electric and hybrid models, keeping our team at the forefront of automotive technology. Community Legacy: As a dealership with deep local roots, you’ll be part of a tradition of trust and service that continues to grow. We have an unequivocal commitment to the customers we serve from Winston-Salem NC as well as the Clemmons NC, Kernersville NC and Salisbury NC areas.

Job Description

Coordinate daily service appointments and manage scheduling. Serve as the first point of contact for service customers, ensuring a welcoming and professional experience and more.

• Competitive compensation package
• 401(k) Retirement Plan
• Health, Dental, Vision and Life and Disability Insurance
• Paid Vacation
• Paid time off and holidays
• State-of-the-art facility!
• Full-time Monday through Friday with some Saturdays
• Employee discounts on vehicles and services.
• Opportunities for career advancement within the Volvo network

Responsibilities

• Coordinate daily service appointments and manage scheduling.
• Serve as the first point of contact for service customers, ensuring a welcoming and professional experience.
• Communicate effectively between customers, technicians, and management.
• Dispatch service valet and shuttle drivers
• Write repair orders as needed
• Prepare estimates on used cars for used car department
• Dispatch repair orders to proper technicians
• Maintain accurate service records and assist with warranty documentation.
• Support the Service Manager in organizing workflow and monitoring department performance.
• Uphold Volvo’s commitment to safety, quality, and customer care.

Requirements

• Prior experience in automotive service coordination or dealership operations preferred
• A general knowledge of automobiles is required.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Proficiency with scheduling software and Microsoft Office Suite.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• High school diploma or equivalent preferred
• Valid in-state driver's license
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

Terms

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.