Service Manager - Dyer and Dyer Volvo

Sonic Automotive

Chamblee (GA)

On-site

USD 200,000 - 250,000

Full time

14 days+

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Benefits offered by this job

401k plan with company match

Paid Time Off

Employee discounts on purchasing and leasing cars

Opportunities for career advancement

Job summary

A leading automotive dealership in Chamblee is seeking an experienced Service Manager. You will oversee daily operations, manage a service team, and ensure exceptional customer satisfaction. Ideal candidates have 3-5 years of experience in an automotive dealership, strong leadership skills, and a comprehensive understanding of service operations. The position offers a competitive salary with the opportunity for bonuses based on performance, alongside benefits like paid time off and a 401k plan.

Qualifications

3-5 years of experience as a Service Manager in an automotive dealership setting.
Comprehensive understanding of automotive service repair and maintenance processes.
Ability to pass pre-employment background checks, MVR, and drug testing.

Responsibilities

Lead and manage service team to maintain high levels of performance.
Develop and implement service department processes to optimize efficiency.
Ensure accurate completion of service documentation.

Skills

Customer service

Leadership

Communication

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Tools

Dealership management software

Job description

Service Manager - Dyer and Dyer Volvo in Chamblee, GA at Sonic Automotive

Job Type: Management

Experience: Mid-Senior Level

About

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

AtDyer and Dyer Volvo,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

We are seeking an experienced Service Manager for Dyer and Dyer Volvo. The ideal candidate will oversee daily operations of the service department, ensuring exceptional customer satisfaction and leading the team to achieve performance goals.

Duties and Responsibilities:

Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
Develop and implement service department processes to optimize efficiency and workflow.
Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
Monitor and analyze department KPIs to drive improvement and maximize profitability.
Provide training, development, and mentorship to service team members.
Maintain compliance with all dealership policies, procedures, and industry regulations.
Oversee the scheduling of work, staff shifts, and labor management to control costs.
Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
Collaborate with other dealership departments to promote a cohesive work environment.
Forecast department goals, manage budgets, and align operations with overall dealership objectives.
3-5 years of experience as a Service Manager in an automotive dealership setting.
Comprehensive understanding of automotive service repair and maintenance processes.
Proficiency with dealership management software and other computer applications.
Strong customer service, communication, and interpersonal skills.
Demonstrated ability to lead, manage, and motivate a team effectively.
Exceptional organizational and problem-solving abilities.
High school diploma or equivalent.
Valid driver’s license with a clean driving record.
Ability to pass pre-employment background checks, MVR, and drug testing.

Preferred Qualifications:

Experience with the Volvo brand and familiarity with OEM standards.
Additional training or certifications related to automotive service management.
On-Target Earnings (OTE): $200,000 - $250,000 + / year
- If meeting and exceeding service department quotas and goals

*The Service Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include a base monthly draw of five thousand dollars per month. The position may also pay commission compensation which is based on the value or amount of revenue and profits achieved from the Service Department from $0.00 (if quotas are not met) without any upper limit other than department performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit *

Schedule: