Service Manager

Novax Recruitment Ltd.; Virginia; Presencial; USD 100 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

20% Bonus

Resumo da oferta

Novax Recruitment Ltd. in Portsmouth, Virginia seeks a Service Center Manager to take full operational ownership of a high-volume service center. You will lead a multi-disciplinary team, optimize dispatch, grow customer relationships, and drive profitability while ensuring safety and compliance with OSHA guidelines.

You will oversee daily operations, manage budgets, and develop staff through coaching and performance management, contributing to location success and customer satisfaction.

Qualificações

• Five or more years of experience managing a branch or service center.
• Experience with P&L and operating budgets.
• Leadership of multi-disciplinary teams.
• Expertise in service dispatch and scheduling.
• Background in glass, construction, home services, or related field services.

Responsabilidades

• Manage daily branch operations and supervise technicians, customer service, and support personnel
• Own location revenue, monitor branch profit and loss, and manage operational budgets
• Oversee job scheduling and dispatch to maximize field productivity and timely service
• Lead candidate hiring, staff onboarding, team coaching, and performance management
• Maintain workplace safety standards and ensure full compliance with regional OSHA guidelines

Conhecimentos

Branch management

Budget management

Team leadership

Field dispatch

OSHA compliance

Descrição da oferta de emprego

Service Center Manager

Portsmouth Virginia

$100,000 - $120,000/year + 20% Bonus

Construction & Architectural Field Services

Why This Role Matters: As Service Center Manager, you will take full operational ownership of a high volume service center. Your leadership will drive branch performance, streamline field dispatch, expand customer relationships, and maximize location profitability while leading a multi-disciplinary team.

Company : A premier national leader in architectural products and specialized installation services with over a century of industry success. Operating across residential and commercial sectors, the business delivers complete field service, maintenance, and project solutions nationwide through an extensive regional service center network.

Key Responsibilities:

• Manage daily branch operations and supervise technicians, customer service, and support personnel


• Own location revenue, monitor branch profit and loss, and manage operational budgets


• Oversee job scheduling and dispatch to maximize field productivity and timely service


• Lead candidate hiring, staff onboarding, team coaching, and performance management


• Maintain workplace safety standards and ensure full compliance with regional OSHA guidelines

Ideal Candidate Profile:

• Five or more years of experience managing a branch, service center, or field operations site


• Demonstrated experience managing location profit and loss, operating budgets, and operational performance metrics


• Proven leadership skills managing multi-disciplinary teams including field technicians and office staff


• Strong expertise in service dispatch, workload scheduling, and customer account management


• Background in glass, construction, home services, or specialized trade field services