Service Manager

Novax Recruitment Ltd.; Tennessee; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance

Health insurance

PTO

Retirement plan

Career advancement

Job summary

Novax Recruitment Ltd. is seeking an experienced Service Center Manager to own the East Coast service center's operations and finances. You will lead daily branch operations, manage a multidisciplinary team, and oversee P&L performance for glazing services.

The role favors candidates with glass/glazing or building products experience, a Bachelor's degree, and a proven ability to drive profitability. Relocation assistance is available and a comprehensive benefits package is offered.

Qualifications

• Experience leading service centers or field service operations with direct P&L ownership.
• Proven track record managing multi-disciplinary teams and client relationships.
• Background in glass, glazing, construction, building products, or facilities mgmt preferred.
• Experience managing operations with $1M+ annual revenue is a plus.

Responsibilities

• Drive branch profitability, budgets, workflows, and KPI tracking to meet targets.
• Recruit, coach, and retain glazing technicians, CSRs, drivers, and admin staff.
• Build relationships with key clients and handle complex glazing projects as the main escalation point.
• Enforce OSHA safety standards and lead a safety-first culture across branch operations.

Skills

Operations Management

P&L Accountability

Glass & Glazing

Team Leadership

CRM

Safety Management

Education

Bachelor's degree

Job description

Job Title: Service Center Manager / Operations Manager (Glass & Glazing)

Location: East Coast, USA (Relocation Assistance Available)

Salary: $80,000 - $120,000/year + 20% Bonus

Employment Type: Full-Time (Mid-Senior Level)

Industry: Construction, Glass & Glazing, Manufacturing

About the Role

We are seeking an experienced Service Center Manager to take full operational and financial ownership of a high-volume service center on the East Coast.

In this role, you will lead daily branch operations, manage a multi-disciplinary team, and oversee P&L performance. Because our core services include commercial and residential glazing solutions, candidates with a background in glass, windows, or building products will thrive here.

Key Responsibilities

• Operations & P&L: Drive branch profitability, manage budgets, optimize operational workflows, and track KPIs to meet financial targets.

• Team Leadership: Recruit, coach, and retain field glazing technicians, customer service representatives, drivers, and admin staff.

• Customer Experience: Build relationships with key clients and serve as the main escalation point for complex projects and glazing service requests.

• Safety & Compliance: Enforce OSHA safety standards and lead a safety-first culture across all branch operations.

Qualifications

• management branch, service center, or field service operations with direct P&L ownership.

• Proven track record leading multi-disciplinary teams and managing customer relationships.

• Experience in glass, glazing, construction, building products, or facilities management preferred.

• Experience managing operations with $1M+ in annual revenue is a plus.

• Bachelor's degree or equivalent operational leadership experience.

Why Apply?

• Full business ownership and strategic autonomy

• Competitive base salary + 20% performance bonus

• Relocation assistance available

• Full benefits package (Health, PTO, Retirement) and career advancement

Skills: Operations Management | P&L Accountability | Glass & Glazing | Team Leadership | CRM | Safety Management (OSHA)