Field Service Operations Manager

Spectrum Search Group; Spokane, Coeur d'Alene (WA, ID); On-site; USD 75,000 - 110,000; Full time

Job summary

Spectrum Search Group seeks a hands-on Service Manager to oversee field operations and develop high-performing teams across multiple service lines. The role focuses on daily operations, staffing, scheduling, and ensuring exceptional customer service with a safety-first culture.

Ideal candidates will have 3+ years of leadership experience in field services (lawn care, pest control, landscaping, HVAC, plumbing, electrical, or facilities services) and a track record of improving productivity and

Qualifications

• 3+ years of leadership experience managing technicians, service crews, or field employees.
• Strong background in daily operations, production management, and workforce planning.
• Experience with routing, scheduling, labor management, and KPI-driven performance.

Responsibilities

• Oversee daily field operations, scheduling, routing, and workforce planning.
• Monitor productivity, service quality, and technician performance; conduct field audits and site inspections.
• Resolve customer concerns to ensure exceptional service delivery and satisfaction.
• Manage equipment, fleet, inventory, and department resources.
• Drive a culture of accountability, safety, and continuous improvement.

Skills

Leadership

Operations management

Routing & scheduling

Customer service mindset

Job description

Spectrum Search Group seeks a hands-on Service Manager to oversee field operations and develop high-performing teams across multiple service lines. The role focuses on daily operations, staffing, scheduling, and ensuring exceptional customer service with a safety-first culture.

Ideal candidates will have 3+ years of leadership experience in field services (lawn care, pest control, landscaping, HVAC, plumbing, electrical, or facilities services) and a track record of improving productivity and