Assistant Service Manager

Performance Kings Honda; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Ongoing leadership training

Job summary

Performance Kings Honda in Cincinnati, OH is seeking an Assistant Automotive Service Manager to help lead our high-volume service department. You will coach service advisors and technicians, ensure exceptional customer satisfaction, and help meet department sales and profitability goals.

This role emphasizes team development, workflow efficiency, warranty compliance, and collaboration with Parts, Sales, and Warranty teams to create a seamless customer experience.

Qualifications

• 3+ years automotive service experience, preferably in a leadership or advisor role.
• Strong knowledge of service department operations and repair processes.
• Excellent communication and customer service skills.
• Proven ability to lead teams and manage multiple priorities.
• Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, Tekion, or similar preferred).

Responsibilities

• Assist the Service Manager with daily service department operations.
• Support, coach, and develop service advisors and support staff.
• Monitor workflow and technician productivity to ensure efficient vehicle repairs and maintenance.
• Help maintain high levels of customer satisfaction and resolve customer concerns professionally.
• Review repair orders for accuracy, completeness, and compliance with dealership standards.
• Forward thinking, build and execute projects and timelines.
• Ensure warranty, manufacturer, and dealership policies are followed.
• Monitor appointment scheduling and service retention efforts.
• Assist in achieving department sales, gross profit, and CSI goals.
• Maintain a safe, clean, and organized service department.
• Collaborate with Parts, Sales, and Warranty departments to ensure a seamless customer experience.
• Step into leadership responsibilities in the absence of the Service Manager.

Skills

Team leadership

Customer service

Communication

Problem solving

Multitasking

Tools

CDK

Reynolds & Reynolds

Dealertrack

Tekion

Job description

Description

Position Summary

We are seeking a motivated and customer-focused Assistant Automotive Service Manager to support the daily operations of a high-volume service department. This role assists in leading service advisors and technicians, ensuring exceptional customer satisfaction, maintaining efficient workflow, and helping achieve departmental sales and profitability goals.

Requirements

Key Responsibilities

• Assist the Service Manager with daily service department operations.
• Support, coach, and develop service advisors and support staff.
• Monitor workflow and technician productivity to ensure efficient vehicle repairs and maintenance.
• Help maintain high levels of customer satisfaction and resolve customer concerns professionally.
• Review repair orders for accuracy, completeness, and compliance with dealership standards.
• Forward thinkin, build an execute project(s) and timelines
• Ensure warranty, manufacturer, and dealership policies are followed.
• Monitor appointment scheduling and service retention efforts.
• Assist in achieving department sales, gross profit, and CSI (Customer Satisfaction Index) goals.
• Maintain a safe, clean, and organized service department.
• Collaborate with Parts, Sales, and Warranty departments to ensure a seamless customer experience.
• Step into leadership responsibilities in the absence of the Service Manager.

Qualifications

• 3+ years of automotive service experience, preferably in a leadership or advisor role.
• Strong knowledge of automotive repair processes and service department operations.
• Excellent communication and customer service skills.
• Proven ability to lead teams and manage multiple priorities.
• Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, Tekion, or similar preferred).
• Valid driver's license and acceptable driving record.

Preferred Qualifications

• Previous experience as a Service Advisor, Shop Foreman, Parts Manager or Assistant Service Manager.
• OEM dealership experience (Honda experience preferred, if applicable).
• Strong understanding of service retention and customer experience initiatives.

Compensation & Benefits

• Competitive salary plus performance-based bonus opportunities.
• Medical, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Ongoing manufacturer and leadership training.

What Success Looks Like

• Meets or exceeds CSI objectives.
• Maintains a productive and efficient service workflow.
• Effectively supports service team development.
• Helps achieve department sales and profitability goals.
• Builds lasting relationships with customers through exceptional service.