Service Manager

Novax Recruitment Ltd.; North Carolina; On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance

Full benefits package

Job summary

Novax Recruitment Ltd. is seeking a Service Center Manager / Operations Manager on the East Coast of the USA. The role owns the service center's operations and P&L, driving profitability and customer satisfaction within glass and glazing projects.

A relocation option is available for the right candidate, with a strong emphasis on safety, leadership, and process discipline. The position requires 5+ years in senior operations roles, a proven track record leading cross-functional teams, and a

Qualifications

• 5+ years managing branch, service center, or field service operations with direct P&L ownership.
• Proven track record leading multi-disciplinary teams and managing customer relationships.
• Experience in glass, glazing, construction, building products, or facilities management preferred.
• Experience managing operations with $1M+ in annual revenue is a plus.
• Bachelor's degree or equivalent operational leadership experience.

Responsibilities

• Operations & P&L: Drive branch profitability, manage budgets, optimize operational workflows, and track KPIs to meet financial targets.
• Team Leadership: Recruit, coach, and retain field glazing technicians, customer service representatives, drivers, and admin staff.
• Customer Experience: Build relationships with key clients and serve as the main escalation point for complex projects and glazing service requests.
• Safety & Compliance: Enforce OSHA safety standards and lead a safety-first culture across all branch operations.

Skills

Operations Management

P&L Accountability

Glass & Glazing

Team Leadership

CRM

Safety Management (OSHA)

Education

Bachelor's degree or equivalent

Tools

CRM

Job description

Job Title: Service Center Manager / Operations Manager (Glass & Glazing)

Location: East Coast, USA (Relocation Assistance Available)

Salary: $100,000 - $120,000/year + 20% Bonus

Employment Type: Full-Time (Mid-Senior Level)

Industry: Construction, Glass & Glazing, Manufacturing

About the Role

We are seeking an experienced Service Center Manager to take full operational and financial ownership of a high-volume service center on the East Coast.

In this role, you will lead daily branch operations, manage a multi-disciplinary team, and oversee P&L performance. Because our core services include commercial and residential glazing solutions, candidates with a background in glass, windows, or building products will thrive here.

Key Responsibilities

• Operations & P&L: Drive branch profitability, manage budgets, optimize operational workflows, and track KPIs to meet financial targets.




• Team Leadership: Recruit, coach, and retain field glazing technicians, customer service representatives, drivers, and admin staff.




• Customer Experience: Build relationships with key clients and serve as the main escalation point for complex projects and glazing service requests.




• Safety & Compliance: Enforce OSHA safety standards and lead a safety-first culture across all branch operations.

Qualifications

• 5+ years managing branch, service center, or field service operations with direct P&L ownership.




• Proven track record leading multi-disciplinary teams and managing customer relationships.




• Experience in glass, glazing, construction, building products, or facilities management preferred.




• Experience managing operations with $1M+ in annual revenue is a plus.




• Bachelor's degree or equivalent operational leadership experience.

Why Apply?

• Full business ownership and strategic autonomy




• Competitive base salary + 20% performance bonus




• Relocation assistance available




• Full benefits package (Health, PTO, Retirement) and career advancement

Skills: Operations Management | P&L Accountability | Glass & Glazing | Team Leadership | CRM | Safety Management (OSHA)