SERVICE MANAGER

Riverton Acura; Murray (UT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Christmas savings match program

Employee purchase/service/parts/vehix？

Job summary

Riverton Acura in Murray, UT is seeking a Service Manager to lead the service department with accountability and high standards. You will guide advisors, technicians, and support staff and drive a culture of teamwork and customer-first service.

In this role you will manage day-to-day operations, KPIs, scheduling, and warranty procedures, while partnering with Parts and Sales to improve fixed ops performance and ensure Acura/AHM compliance.

Qualifications

• Experience leading a dealership service team.
• Background in a service department (adviser or manager).
• Working knowledge of Dealertrack DMS preferred.
• Strong KPIs and accountability mindset.
• Excellent communication and customer service.

Responsibilities

• Lead, coach, and hold the service team accountable.
• Build a culture of teamwork and customer-first service.
• Own department KPIs and improve metrics.
• Manage day-to-day workflow, scheduling, and dispatch.
• Recruit, train, and develop staff for growth.
• Handle customer escalations professionally.
• Ensure compliance with Acura/AHM standards.
• Collaborate with Parts and Sales to support fixed ops.

Skills

Leadership

Communication

Customer service

Team management

Tools

Dealertrack DMS

Job description

Service Manager — Riverton Acura

Location: Murray, Utah Department: Service Employment Type: Full-Time Compensation: Competitive, based on experience

About Us

Riverton Acura is growing, and we're looking for a Service Manager who leads from the front. This is a chance to build and run a service department the right way — with a strong team, high standards, and real accountability. If you're currently a Service Advisor or Assistant Service Manager ready to step into the top seat, we want to hear from you.

What You'll Do

• Lead, coach, and hold the service team accountable — advisors, technicians, and support staff
• Build a culture of hard work, teamwork, and customer-first service
• Own department KPIs: CP hours per RO, effective labor rate, fixed absorption, CSI, and technician efficiency
• Manage day-to-day workflow, scheduling, and dispatch to keep the shop running efficiently
• Recruit, train, and develop advisors and technicians; build a bench for future growth
• Handle customer escalations with professionalism and a solutions mindset
• Manage service operations through Dealertrack DMS
• Partner with Parts and Sales leadership to support overall fixed ops performance
• Ensure compliance with Acura/AHM service standards and warranty procedures

What We're Looking For

• Proven leadership ability — someone who can build, motivate, and hold a team accountable
• Strong work ethic and a hands-on, lead-by-example approach
• Experience as a Service Advisor or Assistant Service Manager; dealership service department background required
• Working knowledge of Dealertrack DMS preferred
• Solid understanding of service department KPIs and how to drive them
• Excellent communication and customer service skills
• Ability to thrive in a fast-paced, high-accountability environment
• Acura or import brand experience a plus, but not required

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Christmas savings match program
• Employee purchase/service/parts/vehicle savings

Riverton Acura is an equal opportunity employer.