Service Manager

Danbury P, LLC dba Porsche Danbury; Miry Brook (CT); On-site; USD 70,000 - 110,000; Full time

Job summary

Georgica Auto Holdings in Connecticut seeks an experienced Service Department Manager to lead technicians and service advisors, drive customer satisfaction, and uphold our high standards. You will monitor department performance, manage budgets and forecasts, handle customer concerns, and ensure compliance with safety and automotive regulations.

Collaborating with sales, parts, and finance, you will optimize dealership operations, mentor staff on repairs and diagnostics, and foster a respectful,

Qualifications

• Minimum of 5 years of experience in automotive service management or related leadership role.
• Proven track record of achieving customer satisfaction and profitability goals.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Thorough understanding of automotive repair procedures and diagnostics.
• ASE certifications are a plus.

Responsibilities

• Manage and supervise service department staff, including technicians and service advisors.
• Develop strategies to improve customer satisfaction, service quality, and efficiency.
• Monitor performance metrics and implement corrective actions as needed.
• Handle customer complaints professionally and timely.
• Oversee parts ordering, inventory, and warranty processing.
• Train and mentor staff on new technologies and customer service.
• Collaborate with other departments to optimize dealership operations.
• Prepare and manage service department budgets and forecasts.
• Maintain a clean, organized, and safe working environment.

Skills

Leadership

Communication

Interpersonal skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree in automotive technology or business administration preferred

Tools

DMS

Service scheduling software

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Job Responsibilities

• Manage and supervise service department staff, including technicians and service advisors, ensuring high performance and adherence to company standards.
• Develop and implement strategies to improve customer satisfaction, service quality, and departmental efficiency.
• Monitor and analyze service department performance metrics, including revenue, expenses, and customer feedback, and implement corrective actions as needed.
• Handle customer complaints and resolve issues in a professional and timely manner.
• Ensure compliance with all relevant automotive industry regulations, safety standards, and company policies.
• Oversee parts ordering, inventory management, and warranty claim processing.
• Train and mentor service staff on new technologies, repair procedures, and customer service best practices.
• Collaborate with other departments, such as sales and parts, to optimize overall dealership operations.
• Prepare and manage service department budgets and forecasts.
• Maintain a clean, organized, and safe working environment.

Job Qualifications

• Minimum of 5 years of experience in automotive service management or a related leadership role.
• Proven track record of success in achieving customer satisfaction and departmental profitability goals.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Thorough understanding of automotive repair and maintenance procedures, including diagnostic tools and equipment.
• Proficiency in dealership management systems (DMS) and service scheduling software.
• Valid driver's license and a clean driving record.
• ASE certifications are a plus.
• High school diploma or equivalent; associate's or bachelor's degree in automotive technology or business administration preferred.

At Georgica Auto Holdings, we are committed to excellence in automotive retail and service, guided by integrity, accountability, and respect. As a group of dealerships serving our communities, we recognize that our success is built not only on the vehicles we sell or service, but on the trust we earn every day. Our organization brings together experienced professionals across sales, service, finance, parts, and administration, working collaboratively to deliver a seamless and transparent customer experience. We believe that true success is achieved through teamwork; when individuals support one another, share knowledge, and uphold common standards of professionalism. Ethical conduct is the foundation of our business. We hold ourselves to the highest standards of honesty, fairness, and moral responsibility in every interaction — with our customers, colleagues, partners, and the communities we serve. We believe that long-term relationships are built on transparency and respect, and we expect every member of our team to always act with integrity. We are dedicated to fostering a workplace culture grounded in: Collaboration – Working together across departments and locations to achieve shared goals Integrity – Doing what is right, even when no one is watching Accountability – Taking ownership of our responsibilities and outcomes Respect – Valuing our colleagues, customers, and community At Georgica Auto Holdings, we are proud of the reputation we continue to build — one based on trust, professionalism, and principled leadership. We seek individuals who share our commitment to ethical excellence and who are motivated to contribute to a culture where character matters as much as performance.