Service Manager

Georgica Auto; Danbury (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

Georgica Auto Holdings is seeking an experienced Service Department Manager in Danbury, CT to lead daily operations, optimize workflows, and drive profitability while ensuring top-tier customer satisfaction. You will supervise technicians and service advisors, develop improvement strategies, manage budgets and forecasts, and collaborate with sales and parts to optimize dealership performance.

You will uphold safety standards, train staff, monitor KPIs, and ensure compliance with industry

Qualifications

• Minimum 5 years in automotive service management or related leadership role.
• Proven track record of high customer satisfaction and profitability.
• Strong leadership, communication, and interpersonal skills.
• Thorough understanding of automotive repair procedures and diagnostics.

Responsibilities

• Manage and supervise service department staff, ensuring high performance and adherence to standards.
• Develop strategies to improve customer satisfaction, service quality, and efficiency.
• Monitor performance metrics including revenue, expenses, and customer feedback; take corrective actions.
• Handle customer complaints professionally and timely.
• Ensure compliance with automotive regulations, safety standards, and policies.
• Oversee parts ordering, inventory management, and warranty processing.
• Train and mentor staff on new technologies, repair procedures, and customer service.
• Collaborate with sales and parts to optimize dealership operations.
• Prepare and manage service department budgets and forecasts.
• Maintain a clean, safe working environment.

Skills

Leadership

Customer focus

Communication

Problem solving

Decision making

Interpersonal skills

Team supervision

Strategic planning

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Dealership management systems (DMS)

Service scheduling software

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.

Oversee and manage all service department operations, ensuring customer satisfaction, efficient workflows, and profitability for Georgica Auto Holdings.

Job Responsibilities

• Manage and supervise service department staff, including technicians and service advisors, ensuring high performance and adherence to company standards.
• Develop and implement strategies to improve customer satisfaction, service quality, and departmental efficiency.
• Monitor and analyze service department performance metrics, including revenue, expenses, and customer feedback, and implement corrective actions as needed.
• Handle customer complaints and resolve issues in a professional and timely manner.
• Ensure compliance with all relevant automotive industry regulations, safety standards, and company policies.
• Oversee parts ordering, inventory management, and warranty claim processing.
• Train and mentor service staff on new technologies, repair procedures, and customer service best practices.
• Collaborate with other departments, such as sales and parts, to optimize overall dealership operations.
• Prepare and manage service department budgets and forecasts.
• Maintain a clean, organized, and safe working environment.

Job Qualifications

• Minimum of 5 years of experience in automotive service management or a related leadership role.
• Proven track record of success in achieving customer satisfaction and departmental profitability goals.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Thorough understanding of automotive repair and maintenance procedures, including diagnostic tools and equipment.
• Proficiency in dealership management systems (DMS) and service scheduling software.
• Valid driver’s license and a clean driving record.
• ASE certifications are a plus.
• High school diploma or equivalent; associate’s or bachelor’s degree in automotive technology or business administration preferred.