Service Manager

Key Scales Ford Inc; Leesburg (FL); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental & Vision insurance

Life Insurance

401K Retirement Plan

Colonial Life

Short & Long Term Disability

Vacation

Sick Leave

Holiday Pay

Employee Discounts

Job summary

Key Scales Ford Inc. in Leesburg, FL is seeking an experienced Automotive Service Manager to lead our service department. You will oversee daily operations, drive customer satisfaction, develop the service team, and ensure profitability and efficiency.

You will manage service operations, mentor staff, control costs, and maintain a high CSI by delivering outstanding customer service and timely communication with customers.

Qualifications

• Minimum 5 years' experience as a Service Manager.
• Ford experience preferred.
• Strong focus on delivering exceptional customer service.
• Familiarity with Reynolds & Reynolds is preferred.
• Clean and valid driver's license.

Responsibilities

• Assist customers in servicing, repairing and explaining each service need.
• Understand customers' requirements and concerns; match requirements and concerns to various service options.
• Make the customer comfortable with the service being performed and keep the customer informed during the service of their vehicle.
• Keep abreast of new products, features and attend product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Hire and supervise all service department personnel, as well as monitoring their performance in servicing customers.
• Create goals and objectives for the department, including an annual operating budget and a marketing plan to promote new business.
• Maintain a high CSI rating by handling customer complaints immediately and appropriately.

Skills

Customer service leadership

Team management

Ford experience

Reynolds & Reynolds

Driver's license

Tools

Reynolds & Reynolds

Job description

Key Scales Ford is seeking an experienced and motivated Automotive Service Manager to lead our dealership’s service department. This leadership role is responsible for overseeing daily service operations, driving customer satisfaction, developing the service team, and ensuring profitability and efficiency.

What We Offer:

• Competitive Compensation
• Medical, Dental, & Vision Insurance
• Life Insurance
• 401K Retirement Plan
• Colonial Life
• Short & Long Term Disability
• Vacation
• Sick Leave
• Holiday Pay
• Employee Discounts

Responsibilities

• Assist customers in servicing, repairing and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

• A minimum of 5 years of experience as a Service Manager is required
• Ford experience preferred
• Strong focus on providing excellent customer service
• Previous experience with Reynolds & Reynolds is preferred
• Clean and valid Driver's License

About Us:

At Key Scales Ford we provide a level of professional service that truly set us apart from the rest. What differentiates us the most is our treatment of our customers with the utmost care and attentiveness. Key Scales Ford is not your typical dealership; we have an extraordinary team of employees and are looking to grow that team with passionate, motivated people.

Equal Opportunity Employer Statement

Key Scales Ford is an Equal Opportunity Employer.

We do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, sexual orientation, or gender identity.

We are committed to a diverse and inclusive workplace for all team members.