Service Administrator

Key Scales Ford, Inc.; Leesburg (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Key Scales Ford is seeking a reliable and motivated Service Appointment / Service Administrator to join our team. This entry-level, all-around support role helps keep the service department running smoothly by scheduling appointments, greeting customers, check-in/check-out, and moving vehicles safely.

You will support technicians and service advisors with daily tasks, assist with repair estimates and approvals, provide updates to customers, and maintain accurate records in the system.

Qualifications

• Ability to work in a fast-paced environment and learn quickly.
• Excellent communication and organizational skills.
• Valid driver’s license with a clean driving record.

Responsibilities

• Schedule and manage service appointments for customers.
• Greet customers and assist with check-in/check-out processes.
• Move and park customer vehicles safely.
• Support technicians and service advisors with daily tasks.
• Assist with creating repair estimates and securing prior approvals.
• Communicate updates to customers regarding service status.
• Maintain accurate records in the system.

Skills

Scheduling

Customer service

Communication

Organization

Attention to detail

Job description

Key Ford Scales is looking for a reliable and motivated Service Appointment / Service Administrator to join our team. This entry-level, all-around support role is essential to keeping our service department running smoothly. You’ll assist with scheduling appointments, supporting technicians and advisors, and ensuring an efficient and positive customer experience.

Benefits:

• Competitive hourly pay

• Opportunity to grow within the automotive industry

• Medical, Dental, & Vision Insurance

• Life Insurance

• 401K Retirement Plan

• AFLAC

• Short & Long Term Disability

• Vacation

• Personal Time Off

• Sick Leave

• Holiday Pay

• Employee Discounts

Key Responsibilities:

• Schedule and manage service appointments for customers

• Greet customers and assist with check-in/check-out processes

• Move and park customer vehicles safely

• Support technicians and service advisors with daily tasks

• Assist with creating repair estimates and securing prior approvals

• Communicate updates to customers regarding service status

• Maintain accurate records in the system

Requirements:

• Valid driver’s license with a clean driving record

• Ability to work in a fast-paced environment

• Strong attention to detail and willingness to learn

• Excellent communication and organizational skills

About Us:

At Key Scales Ford we provide a level of professional service that truly set us apart from the rest. What differentiates us the most is our treatment of our customers with the utmost care and attentiveness. Key Scales Ford is not your typical dealership; we have an extraordinary team of employees and are looking to grow that team with passionate, motivated people.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.